Business Delivery Manager

**Job Description**:

- Business Delivery Manager

**This is Worldline.**

Worldline helps businesses of all sizes to accelerate their growth journey quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. Just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

**The Opportunity : Business Delivery Manager**

We are seeking a dedicated Business Delivery Manager to join our dynamic team within Financial Services. You will report to the Head of Sales Market. This role requires a proactive mindset, excellent communication skills, and the ability to collaborate effectively with both internal teams and our clients. You will be responsible for managing service delivery, enhancing client satisfaction, and driving operational excellence in our client accounts. Your contribution will be pivotal in ensuring our clients receive outstanding service and that operational goals are met efficiently.

**Day-to-Day Responsibilities**

Client Service & Satisfaction:

- Serve as a single point of contact for clients (operational & commercial) to streamline communication and improve service delivery.
- Develop and implement communication strategies during major incidents to keep clients informed.
- Monitor and address client complaints, supporting resolution processes and managing transversal issues.
- Detect early signs of potential crises and manage escalation procedures proactively.Organize client meetings, prepare agenda and insights, and represent Worldline in cross-functional committees to align services with client needs.Operational Management:

- Optimize the client portfolio and ensure the appropriate level of investments.
- Maintain close relationships with clients, understanding their operational and strategic needs.
- Coordinate and support client change requests, projects, and product evolutions.
- Lead cross-functional improvement plans, working with internal departments and clients to enhance operational performance.Manage service quality, measure customer satisfaction, and ensure compliance with service level agreements (SLAs).Activity & Financial Management:

- Manage activity forecasts by communicating insights to sales and operational teams.
- Support the creation of offers, cross-selling opportunities, and proposals.
- Oversee cost control, monitor budgets, and assume responsibility for the P&L of individual clients or groups.
- Conduct periodic audits of services and billing to ensure accuracy and compliance.Track ongoing contracts, manage overdue payments, and oversee WIP processes.Client Transition & New Business:

- Coordinate client requests and project follow-up, ensuring timely updates in tracking dashboards.
- Support the development of new proposals, responding to tenders, and identifying growth opportunities.Act as a liaison for product evolution requests and internal proposals.**Who Are We Looking For**

We look for motivated individuals with a big thinker’s mindset. People who are passionate, proactive, and eager to grow and take ownership. In practice, this means:

- Bachelor’s or Master’s degree in Business, Management, or related fields
- 3+ years experience in client management, operational delivery, or service management
- Strong communication and interpersonal skills
- Proven ability to manage multiple priorities and complex projects
- Financial acumen, including P&L management and contract oversight
- Customer-focused attitude with a solution-oriented approach
- Ability to work collaboratively across teams and with clients
- Knowledge of the payments or financial services industry is a plusFluent in English; additional languages (e.g., French, Dutch, German) are advantageous**Perks & Benefits**

At Worldline, you’ll be at the heart of the global payments technology industry and help shape how the world pays and gets paid. You will also:

- Be part of a purpose-driven company recognized among the top 1% of the most sustainable companies globally.
- Collaborate with inspiring colleagues around the world, with plenty of opportunities for learning and career growth.
- Work on ambitious projects that make a real societal impact.Enjoy a culture of empowerment, cutting-edge technology, and extensive training programs to accelerate your career wherever you decide to go.Join our global team of over 18,000 innovators across 40+ countries and help shape a future that is yours to own.

LI-CB1
- Request ID: 299935
- Posting Start Date: 6/18/25
- Job Area: Sales Management
- Work Site: Hybrid
- Contract Type: Permanent
- Brand: Worldline
- Job Location: France - Blois