Program Manager

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What you'll do**:
Our Program Management team works on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to deliver solutions from concept to launch - all while focusing on and advocating for what’s best for our customers. We work closely with Product Management, Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to successfully bring the product to market.

This Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, and working in unison with the product development teams to create the best experiences for our customers. This role will be responsible for managing programs’ scope through all phases of the life cycle.

As a Program Manager you will build schedules: monitoring the project from initiation through delivery, organizing the interdepartmental activities, ensuring management of interdependencies and managing risks proactively to drive completion of the program. This person will plan, track and monitor work of cross functional teams including but not limited to product management, Engineering, marketing, Field enablement, Customer enablement and program staff, providing technical support and direction. Duties and tasks are varied, needing independent judgment so the person needs to be fully competent in the area of program management expertise.

This position is an individual contributor and reports to the Senior Manager, Program Management.

**Responsibility**
- Partner with implementation teams (TCSM, RM AE, ProServe etc) to define migration plans and executions
- Work with development teams to determine realistic schedules to launch new products and features at a project level
- Communicate schedules, dependencies, issues, and risks across teams and to stakeholders for each assigned project
- Define communication plan
- Lead communication within the team, across Product Development, and across DocuSign as status updates
- Ensure adherence to governance processes and visibility to release management
- Identify and track risks to delivery and overall program schedule
- Coach teams on agile practices when necessary including stepping in as Scrum Master while training the teams
- Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness.
- Some travel required (~10%)

**Job Designation**:
**Hybrid**:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

**What you bring**:
**Basic**
- 5+ years leading complex, cross-functional, global programs for SaaS based products
- Proficient using Smartsheets, Project organization tools, Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting etc.

**Preferred**
- Equally confident in working with executive team members as working with implementation teams
- Skilled at dealing with ambiguity in a rapidly growing and changing environment
- Experience in companies in both small and large scale software development organizations.
- Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
- Ability to manage multiple stakeholders and expectations
- Ability to successfully collaborate with multiple functions across the organization
- Experience building strong cross-team relationships and partnerships

**Life at DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers,