German and French-speaking Customer Service Officer

il y a 1 semaine

Paris e, France Merci Maman SARL Temps plein

German and French-speaking Customer Service Officer

Merci Maman is looking for a Customer Service Officer for its national and international markets.

Customer satisfaction is at the heart of our concerns. We are constantly striving to offer an exceptional experience before, during and after the purchase by providing personalised responses to each of our customers.

Reporting to our Chief Operating Officer, this position is available now and based in our Paris atelier.

**Key responsibilities**:
**Customer Service**
- Management of daily orders
- Welcoming customers and taking orders in our showroom
- Analysis of customer feedback and implementation of coordinated actions with our other teams.
- Managing the various existing platforms (printing orders, managing after-sales service, updating product sheets)
- The position is set to evolve following our growth and additional tasks may incur.

**Operation**
- Participation in the production and daily dispatch of orders
- Participation in product development and brainstorming sessions
- Managing Merci Maman's participation in temporary sales and trade fairs

**We are looking for**:

- Versatile people who want to gain experience in a wide range of areas: management, sales, organisation, production.
- Good interpersonal skills, good writing skills, good elocution.
- Efficiency, organisation, open-mindedness, empathy
- Team player with positive mindset and a “can do” attitude.
- Start date: asap
- Salary: Depending on experience
- Skills: fully bilingual German and French
- English, Italian or Spanish would be a plus.

Type d'emploi : Temps plein, CDI

Rémunération : 22 000,00€ à 26 000,00€ par an

Avantages:

- Intéressement et participation
- Prise en charge du transport quotidien

Horaires:

- Du lundi au vendredi
- Travail en journée

Capacité à faire le trajet ou à déménager:

- 75002 Paris 2e: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Requis)

Langue:

- Allemand, Anglais (Requis)

Lieu du poste : En présentiel

Date de début prévue : 01/04/2025

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