9467589 - Customer Success Coordinator
il y a 5 jours
**Description**
We are looking for a motivated individual who thrives in a fast-paced, high-growth environment to join our customer success team. You will assist in building long-standing partnerships by making sure our customers get as much value as possible from our products and organization. We believe 100% that if our customers win, we win You will report directly to the Customer Success Manager in France. You will track key initiatives for strategic accounts, ensure customers are ready to renew, follow up on customer references/stories, and provide administrative support for critical customer success activities. The individual will be able to give insight on client-to-business interactions, improve the customer's experience through proactive engagement, and be the voice of the customer within Semarchy.
The position is based in Lyon, France.
**Responsibilities**
- Manage a list of 30-40 strategic clients to improve overall success and satisfaction
- Ensure a regular and steady interaction and communication with each client
- Develop Connections and relationships with customer staff and stay abreast of organizational changes
- Identify new opportunities to grow customer usage
- Maintain high ratings and referenceability
- Ensure clients continue to leverage Semarchy products effectively and want to renew annually.
- Educate clients on available resources, and other Semarchy news
- Collaborate with your colleagues to ensure client staff are adequately trained and supported
- Listen and be the voice of the customer, advocating for their needs within Semarchy
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
- Collect customer information and set up success plans in ChurnZero
**Requirements**:
- 1-2 years experience with administrative or project work in a B2B or technology company.
- Experience being a self-starter, with an ability to incorporate feedback and communicate effectively
- Ability to collaborate cross-functionally with internal stakeholders and external partners to drive business performance
- Experience managing timelines and presenting effectively to internal and external stakeholders
- Experience with MS Office and/or Google Suite
- Highly self-motivated and willing to collaborate cross-functionally in a fast-paced, high-growth environment
- Outstanding communication and interpersonal skills
- Bachelor’s degree or equivalent skill and experience
- Comfort working in a global organization, managing multiple projects and deadlines across time zones and teams
- Fluency in French and English is required.
**Benefits and Culture**
- Total flexibility - work remotely in France or from our Lyon office, you also have the possibility to work from abroad 2 weeks / year
- Competitive salary
- Great health insurance, free for your family members
- Work-life balance: we are very attentive to our teams’ well-being and insist on making sure you have a good balance between your personal and professional life; Semarchy has a specific Parenthood Charter
- Employment type
- Employee
- Department
- Customer Success
- Location
- France (Lyon)
-
Custom Recruitment Coordinator
il y a 6 heures
Lyon, France M3 USA Temps plein**City, State**: - Lyon, ARA **Country**: - France **Job Type**: - Full-time **Remote Option**: - Yes **Company Description** Company Description **Med Planet**, part of M3 Global Research and M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships...
-
Customer Success Manager
il y a 6 heures
Lyon, France SpendHQ, LLC Temps plein**Customer Success Manager** **About SpendHQ** SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating - we invented performance management for procurement and we are a market leader and innovator in spend analytics. We provide procurement teams with the tools they need...
-
Customer Success Manager
il y a 1 semaine
Lyon, France Payt - Online debiteurenbeheer en incasso Temps pleinEn tant que Customer Success Manager, vous êtes le lien essentiel entre nos clients et notre équipe. Vous accompagnez les clients pour tirer le meilleur parti de nos solutions et établissez des relations solides et durables. Grâce à vos conseils et votre expertise, vous garantissez leur satisfaction et favorisez leur croissance continue. Vous collaborez...
-
Customer Success Junior
il y a 1 semaine
Lyon, France AZEOO Temps pleinRecherchons Customer Success Junior ayant une expérience d'au moins 3 ans dans le SaaS B2B. Rôle clé en accompagnement client, support, et upselling. Poste hybride sur Lyon.Entreprise : AZEOOSecteur : SaaS B2B pour les professionnels du fitnessLieu : Poste hybride (Lyon / Télétravail)Résumé du PosteNous recherchons un Customer Success Junior...
-
Graduate Customer Success Manager
il y a 1 semaine
Lyon, France Canonical Temps pleinJoin to apply for the Graduate Customer Success Manager role at CanonicalContinue with Google Continue with Google2 months ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google...
-
Customer Success Manager
il y a 2 semaines
Lyon, Auvergne-Rhône-Alpes, France KnowBe4 Temps pleinAbout KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed...
-
Customer Success Manager
il y a 2 semaines
Lyon, Auvergne-Rhône-Alpes, France KnowBe4 Temps pleinAbout KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed...
-
Customer Success Manager
il y a 4 jours
Lyon, Auvergne-Rhône-Alpes, France KnowBe4 Temps pleinAbout KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed...
-
Customer Success Manager
il y a 2 semaines
Lyon, France SMADE Temps plein**Who are we ?** In the field of orthopedic surgery, manufacturers are increasingly demanding solutions to collect data and meet the challenges of patient health and inventory management. SMADE provides smart tracking solutions integrated into surgical trays that transmit key data to our platform (the S-HUB), to enable faster inventory controls, smoother...
-
Customer Success Manager
il y a 2 semaines
Lyon 3e, France Objow Temps plein_**Customer Success Manager (CSM) H/F en alternance**_ Prêt(e) pour un nouveau défi ? Rejoins Objow, la start-up lyonnaise lauréate French Tech qui révolutionne le pilotage des performances et l’animation des équipes ! Entièrement connectable aux différentes sources de données des entreprises (CRM, ERP, VoIP, LMS ), Objow aide à motiver et à...
