Customer Care Outfitters
il y a 5 jours
**Description**:
**Key Responsibilities**:
- Handle customer inquiries across all channels, resolving issues related to orders, returns, billing, shipping, and product concerns.
- Convert service interactions into sales by recommending products, suggesting alternatives, and promoting gift card use.
- Use advanced training, systems, and resources to provide efficient, personalized support, resolving issues with professionalism and empathy.
- Stay up to date on current promotions, procedures, and tools to ensure accurate and timely information is shared with customers.
**Skills, Knowledge & Expertise**:
- High school diploma or equivalent required
- Prior customer service experience is required
- Proficient in basic computer skills, including Microsoft Office and internet navigation
- Must be able to read documents, reports, computer screens and other written communication.
- **Priority given to Active-Duty Military Spouses and Family Members.**
**About Virtual Staffing Solutions**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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