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Customer Service Specialist
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
029808 Customer Service Specialist (Open)
Job Description:
Greif, Inc. (NYSE: GEF, GEF.B) is a global leader in industrial packaging products and services and is pursuing its vision to become the world’s best performing customer service company. The company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, flexible products, containerboard, uncoated recycled paperboard, coated recycled paperboard, tubes and cores and a diverse mix of specialty products. The company also manufactures packaging accessories and provides filling, packaging and other services for a wide range of industries. The company is strategically positioned with 290 operating locations in 43 countries to serve global as well as regional customers.
At Greif your work has purpose, your colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world. We are packaging something special together: our customers’ success and yours.
Role Overview:
Approach, guide and support customers in their product needs. Act proactively by following up on calls for tenders, questions and developments so that the customer feels taken care of.
Typical Accountabilities:
Commercial:
- Have a proactive approach to customers for orders;
- Have regular contact with customers to know future plans;
- Detect market developments, and adapt quickly and efficiently to significant changes;
- Ensure continued customer satisfaction;
- Handle and resolve customer complaints;
- Demonstrate anticipation in the face of variations in order volumes;
Administrative:
- Prepare, send and monitor quotes;
- Provide information on the technical characteristics and performance of products
- Coordinate the preparation of export files
- Monitor unpaid invoices and settle associated disputes.
- Initiate credit notes and re-invoicing
- Monitor order volumes;
- Reporting;
- Record and track customer complaints.
- Generate new customer creation
- Initiate new product creation
Communication:
- Ensure daily communication with the sales/planning and logistics department. Financial and purchasing services
Requirements:
Expertise
- Mastery of administrative management.
- Mastery of Incoterms and export documentation.
Experience
Between 5 and 10 years of experience in sales administration in industry
Experience in an international industrial environment
Autonomous, proactive and very customer satisfaction oriented.
Education:
Bac +2
Languages:
Fluent English.
Location: Le Grand-Quevilly
for any questions or further information.
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EEO Statement:
- We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. _EOE/Minority/Female/Disabled/Veteran._ For more information read Greif’s Equal Opportunity Policy._
