Associate Scaled Contract Manager

**POS-26121**

As a Scaled Contract Manager for our 1: Many customer base at HubSpot, you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In this role, you'll get to:

- Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
- Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
- Solve complex billing issues that require extensive analysis while moving through different scenarios and systems.
- You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
- Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
- Help surface good fit leads to sales by driving value in every conversation

We are looking for people who:

- Are fluent in French and English
- Have strong negotiation skills
- Are passionate about creating a great customer experience
- Show clear communication skills with the ability to effectively guide a phone conversation
- Seek to understand multiple perspectives in a situation
- Have healthy interpersonal and problem-solving skills
- Have strong organizational and prioritization skills
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion

**_ If you need accommodations or assistance due to a disability, please reach out to us _**_using this form_**_._**_ This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._
- At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers._
- If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections._

**_Germany Applicants:_**_ (M/F/d) - link to HubSpot's Career Diversity page _here_._

**_ India_**_ Applicants:_**_ link to HubSpot India's equal opportunity policy _here_._

**About HubSpot**

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.