Internal Tech Support Specialist

Overview:
We are seeking our new IT Helpdesk Support Specialist**to join the Axway team

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems and act as an IT representative for the local offices and internal clients.

**Responsibilities**:
Key Responsibilities:

- Assist in the setup, installation, and configuration of computer hardware, software, and peripherals.
- Troubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems - remote and in-person
- Assist with setup and configuration of new employees’ accounts, workstations and accessories.
- Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by Network and/or System team.
- Maintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously.
- Develop and maintain technical knowledge and expertise in relevant IT areas.
- Create and maintain documentation of technical procedures, processes, and end-user guides.
- Maintain the IT stock up to date, perform stock count actions at least once per year.
- Participate in IT projects and take initiatives when required.
- Perform other related duties as assigned.

Qualifications:

- Associate or bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience.
- At least 2 years’ experience in a helpdesk or technical support role, in a multi-site, international corporation.
- Strong knowledge of computer systems, software, and hardware - Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on premise.
- Nice to have - Linux OS basic knowledge, Firewall rules creation and update, configure Site to Site VPN.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proficiency in French and English
- Experience with ticketing systems and documentation practices.
- Certifications such as ITIL or similar are a plus.

**Work Environment**:
Dynamic environment, interacting with internal clients based in Central Europe, and occasionally in different locations worldwide. Work in hybrid mode is possible, but on-site presence is required at least 3 days per week, depending on the site structure.

**Company Overview**

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration.

We’re on a mission to **be the leader** in our space, empowering our customers with **secure, mission-critical software** to manage and deliver impactful business outcomes from all their **digital business interactions**.

**Why Axway?**

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership to inspire you daily.

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together.

**Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will.**

**Axway is an AA and EEO employer