CRM Lead

**Our mission**? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product - with both impact and a great user experience. So if you’re looking for an ambitious team that’s revolutionizing a rather old-fashioned industry, get in touch. You can find out more about the
**Qonto Way** here.

Alexandre and Steve launched Qonto in July 2017. Since then, the team has made great strides:

- Becoming market leader for online SME banking in Europe with 300,000 SME clients
- Getting recognized as one of the Top 10 startups to work for (LinkedIn | Glassdoor)
- Opening offices in Paris, Berlin, Milan, Barcelona and Belgrade
- Recently joining forces with Penta, a market leader, based in Berlin and Belgrade to strengthen our growth
- 900+ happy Qontoers building a finance solution businesses love to use.

**Our values**:
**Ambition** | We tackle big challenges. No matter what

**Teamwork** | We create momentum by working together, at the same speed

**Mastery** | We pursue excellence through continuous learning. We face challenges with humility. Every day

**Integrity** | We're open. We're honest. And we earn the trust of our clients and each other

As a CRM Lead, you will be responsible for
**analyzing and reporting** CRM performance to show how our strategies have driven value for both our customers and our business so that we can
**continuously improve**.

You will join a team of ten Qontoers specialized in CRM and be the lead of the CRM subteam in charge of analyzing our performance measuring our impact and driving continuous improvement on our existing actions. You will directly report to Coralie, our Senior CRM Lead, and will manage a team of two direct reports and one to be hired
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**As a CRM Lead at Qonto, you will**:

- **Design our monitoring system and our processes**, so that you can analyze, report, and improve our performance
- **Understand and manage unexpected changes in the performance** of our automated actions, or any ad-hoc sendings
- **Build knowledge and continuously improve our actions** by analyzing and sharing A/B testing results and defining the next steps
- **Measure the marketing pressure**, and its impact on our performance and give recommendations (channels, sending time...) for continuous improvement
- **Build, recruit and lead a team** of two direct reports by managing the objective setting, and supporting the team via workload prioritization to support and ensure delivery.
- **Define and execute** the roadmap for your team

**About your future manager**

**Their path**: Coralie started her CRM career in the consulting hotel industry, she joined the tech ecosystem when she became a CRM Lead for Kapten, and then joined Qonto to build from scratch our CRM Global team in 2020. Since then she has been leading a team of 10 Qontoers.

**What they can bring to you**: a client-focused business approach and she will also give you a clear vision and full ownership of your responsibilities.

**What you can expect**
- **Participate in a growing project **as you will build your roadmap and your **team**:

- **Impact **on a daily basis with measurable actions
- To work in a **fast-paced** environment with a strong focus on **quality **and 40+ different nationalities

**About You**
- **Mastery**: You are an analytical thinker with experience measuring communication actions performance, and finding areas of opportunity. **Strong A/B testing skills and KPIs analysis knowledge.** SQL knowledge is a plus
- **Leadership skills**: You are interested in management and you have demonstrated your ability to help people grow through mentoring junior CRM managers or apprentices.
- **Structure**: You have strong project management skills, including the ability to prioritize and manage multiple projects simultaneously.
- **Storyteller**: You like to articulate complex situations in a simple manner to convey meaningful messages & communicate efficiently
- **Languages**: You are fluent in English, and French would be nice to have.

**Perks**
- A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed

**Office & Team Life**
- A fully-renovated building in the center of Paris with WeWork services
- The latest equipment from Apple
- Monthly team events
- Free coffee and snacks in the kitchen

**All our benefits**
- A competitive salary package
- Remote Policy: from 2 days per week to Full remote
- 5 to 10 days off in addition to the legal 25 days
- Alan health insurance, Moka Care to take care of your mental health, and Gymlib for sports and wellness activities
- Swile Card for lunch
- An inclusive environment with a focus on parity: 44% of our teams are women
- A progressive parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent) and childc