Cloud Solution Architect

We are looking to hire a Cloud Solution Architect - Telephony Specialist to join Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. You be helping to define and execute on our delivery strategy, accelerate your career growth, develop deep business acumen, develop relationships across the business and partner with our product group.

**Responsibilities**:

- Must be able to drive customer intent as well expereince driving techncial enablement
- Develop and maintain relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty.
- Understand customer business needs and help them achieve their goals through the effective use of our converged communication solutions.
- Drive adoption and expansion of converged communications solutions within assigned customer accounts.
- Help customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs.
- Identify and document consumption best practices and customer references to further improve the success of customers and with other accounts teams.
- Meet or exceed key performance indicators and targets.
- Collaborate with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering.
- You will be responsible for having customer conversations on the benefits of Microsoft voice solutions compared to competitor products and offerings.
- Partner with various account members, look holistically at an account and make objective assessments and recommendations.
- Monitor customer health and proactively address any issues that may arise.
- Provide regular updates to management on customer status, progress, risks, and blockers.
- Desire for understanding and learning of AI technologies.

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 2 + years of experience in unified communications, telephony, customer support, customer success management and relevant technical discipline

**Preferred** Qualifications**
- 4+ years experience working in a customer-facing role OR 4+ years experience working on technical projects.
- Experience with solution architecture, design, implementation, and/or support of Cloud and/or Artificail Intelligence (AI) Fundamentals/ Search indexing/M365 Apps/Graph API.
- Certification in one or more of the following technologies: Azure & M365 fundamentals, Graph API, SharePoint Certifications.
- Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.
- Experience with cloud services, SaaS Solutions, distributed computing, such as standard practices, considerations, and benefits.
- Experience with data engineering, MS Graph, OpenAI platform, deep learning and neural networks.
- Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.

**Other**
- Embody our culture and values