Gis Mapping City/country Expert

The team works on keeping online maps data current and reflective of real world changes. They work on issues submitted by end users of Maps or tests the location results of user queries submitted via Web Search or Maps interface.

The Mapping City/Country Expert will be responsible for high impact work in improving city transit data and providing country specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work.

The schedule for the team is Monday-Friday, standard business hours, hybrid (on some days it will be necessary to come to the office in Paris).

**Role & Responsibilities as City Expert**
- Communicating with internal stakeholder teams and external companies to achieve project goals.
- Create city level transit data modeling policies based on the market needs and local regulations.
- Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.
- Leverage local familiarity with regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.
- Validate quality of new and updated data in the data management platform.
- Make necessary edits for all transit data types.
- Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams.
- Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.
- Conduct in city field research to determine the ground truth of transit issues and user problems.
- Develop outages and alerts capabilities in their assigned city.
- Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

**Role & Responsibilities as Country Expert**
- Create guideline documents to be used by operators with country specific insights.
- Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types), translate and interpret comments and actions from various sources (E.g. Users) and troubleshoot problems based on instructions, training and context.
- Review of mapping operations issues for quality checks related to specific countries of expertise.
- Point of contact for mapping operations country-specific questions.
- Perform FLA (Formative Learning Audit) and review operations work and identify operational errors at scale.
- Evaluation of import data from the Import Engineering team prior to ingestion.
- Work with other internal teams to ensure correct political format for the country is utilised.

**Experience / Skills**
- 1 year - 3 years of experience
- Graduate or equivalent experience
- Good Communication skills in English and native local language
- Technological savviness - with basic programing skills (java, C#, C++ and Python)
- Proficiency in GIS mapping tools and SME with deep knowledge of the city /country's transit/traffic network
- Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills and excellent attention to detail
- We would be happy to get to know you and your skills better and see how we can support each other's growth._

**Experience**:

- GTFS: 1 year (preferred)
- basic programing skills (Java, C#, C++ and Python): 1 year (preferred)

**Language**:

- English at least at B2 level (required)