Field Laboratory Informatics Specialist
il y a 4 jours
**Job Description Summary**: BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 75,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams. As a trusted partner, we help our customers to improve patient outcomes every day.
Reporting to Senior Manager Laboratory Informatics, you will be responsible to deliver technical support and preventative maintenance on the assigned BD informatics platforms and systems within your assigned region, which will be primarily Paris area and North of France.
- Assist implementation and sustainment to BD Middleware connections (LIS, Client/Server architecture) in collaboration with the Applications Support team.
- Use, record, maintain and report all support activities into the service management system (customer installed base, software version, tickets, on site visits, remote support, maintenance, etc.)
- Assist the European Support, Global Support, R&D, Quality and Regulatory departments to resolve root cause of product issues and provide feedback on product design and performance to drive product improvements.
- Implement middleware solutions, interfaces to Healthcare Information Systems (typically LIS). Participate and directly run interface implementations.
- Handle remote support, diagnostics & troubleshooting.
- Deliver field corrective actions & preventive maintenance.
- Advise and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or system are present,
- Assist on pre-Sales - Working to complete Key project including Lab Automation or Significant IDS deal.
**Your Qualifications and Experience**:
- Degree in Computer Sciences/Networking/Technical degree or comparable,
- Minimum 3 years dynamic service and commercial experience within a multi-cultural, highly matrixed global company in a Life Sciences, medical, biotech or similar industry,
- Expert knowledge of information systems, including computer hardware, Operating System configuration, network design and troubleshooting and virtualization technologies.
- High level knowledge of SQL Server installations and troubleshooting, SQL queries.
- High level of experience with connectivity to LIS systems (ASTM, HL7, interfacing projects).
- Software development skills, knowledge of database design and programming in C# using the.Net framework is an asset.
- Fluent in spoken and written English
- Travel required: 40%
- Company car (Driving license)
**Primary Work Location**: FRA Grenoble
**Additional Locations**:
**Work Shift**:
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