Technical Support Engineers

**About Us** Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport games/series/movies).**

**Our head office is located in Rennes, and we have branches in Singapore, Denver and Ottawa, as well as a global worldwide presence** in more than 20 countries

The fast-growing global company focuses on delivering **innovative solutions** for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment. Broadpeak has already won more than 30 rewards for its innovation and performance skills.

Our solutions, the company results and our way of working reflect well our core values**:We innovate, We perform, We care, We are transparent, We are easy to work with**

**And it’s not all about work** From poker games to barbecue parties, and outdoor running sessions - you won’t regret joining the multicultural team and will for sure **enjoy the friendly atmosphere**

**Context and Missions**

The role requires close liaison with external customers and with specialists in the Broadpeak internal Engineering, Operations & Sales departments.

**Main Responsibilities**
- Provide second level support to customers :Telecom Operators and Broadcasters.
- ** Be the primary technical contact** for Broadpeak customers
- Be the customer'representative internally: handle investigation of the issue, escalation (if needed) and follow through to resolution.
- ** Manage technically the account** via regular meetings with customer engineers to maintain a continuous,trusted partnership with them
- Ensure the compliance to the SLA contractual commitments towards our customers in terms of response time, service continuity and final resolution delay.
- Perform regular preventive maintenance tasks to maximize our customer’s Quality of Service, and pro-actively propose improvement solutions.
- Report and track design, reliability and maintenance problems or bugs to design/software engineering.
- Upon request, manage on-site installation, commissioning and training services for new customers.

**Technical Requirements**
- ** University degree in computer science, electronic engineering or telecommunications related field.**
- **A first** customer facing experience in a technical software organization.**:

- ** Fluency in oral and written English.**:

- **Experience in a broadcast, communication, satellite, cable, telco or a similar networking environment (B2B) would be a plus for this position.**

**Significant expertise in the following areas is desirable**:

- ** Linux servers**:

- System and Storage architecture
- IP network (including protocols, security and analysis tools)

**Following knowledge will be also appreciated**:

- Understanding of streaming video and OTT technologies including HLS, DASH
- Script development (Bash, python, perl )
- Shared storage system

**Soft Skills**
- Positive and enthusiastic team player
- Good problem investigation and solving skills
- High sense of customer care
- Technical perseverance
- Able to operate with mínimal supervision and wide latitude for independent action

**The +**:
Broadpeak is committed to the well-being of its employees. The company has put in place several actions that you will benefit from:

- “K3 sport” association (running, pilates, badminton, PPG, swimming, climbing, tennis)
- Modern offices with foosball, darts, showers and lockers, restingroom, etc.
- Fun and relaxation: board game evenings, afterworks, massages, etc.
- Deliveries of lunch baskets, fruit baskets on site
- Shared library