Technical Solution Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Role Purpose /Reason:
As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with value-for-money technical solutions, operating models and services.

The purpose of the role is owning the development and sales of Kyndryl capabilities and solutions from deal qualification to closure. As a techno-commercial professional, you will collaborate with customers and lead multiple discipline teams of Kyndryl practices and partners, to develop/co-create end-to-end services, complex cross practice solutions and associated cost cases for opportunities. You will typically support large and complex multi practice opportunities.

Short Description:
As a technical professional with commercial knowledge, your role is to engage with customers as a trusted advisor and thought leader. The primary objective of the role is to design and propose solutions that address strategic, financial, technical, and operational requirements of customers.

Expected Outcomes

Establish trusted relationships with external and internal strategic technology stakeholders, to drive customer advocacy and provide value-for-money professional solutions.

well-qualified pipeline of opportunities to realise growth in line to targets.
- Customer Success_
- Leads the customer technology discussions, including at CTO/CIO level, for complex, multi-tower deal and provide cost models to support the pricing/commercial strategy with inputs from pricing experts.
- Provide the foundation of the Kyndryl solution that influences our sales teams, human resources, commercial, and delivery strategies for the engagement.
- Perform a Solution Lead function (design authority) for designing and developing very high quality and distinctive solutions through the evaluation of the customer's business needs.
- Lead agile virtual teams, including the customer, to develop/co-create an end-to-end services and solution architecture based on Kyndryl and its partner’s technologies that support the customers’ business requirements.
- Document the conceptual design based on customer requirements, including standard and customised elements, that describes proposed end-to-end solution.
- Provide leadership and act as point of guidance of the solution to project/transition teams, until solution is delivered. Lead knowledge transfer of the solution to delivery teams to enable their success.
- Perform comprehensive analysis to identify value-creating opportunities, developing compelling conclusions, and presenting key findings at the executive level.
- Good writing and presentation skills to communicate message with clarity and ease to a far larger audience.
- Technical depth_
- General experience in in several facets of the ICT industry including design, sales, consulting, managed services, and delivery is an advantage in the role.
- Ability to define target state conceptual architecture vision as part of solutioning based on customer requirements.
- Commercial Success_
- Own the definition of the services solutioned in complex, multi-tower deals, typically in core and strategic accounts.
- Create a Kyndryl differentiated technical solution in line with industry and customer requirements.
- Define a unique winning cost model for deals and lead the deals to profitability.
- Support the contract negotiations up to signature and complete engagement
hand-over.
- Support Consult and Customer Partners for both new and existing customers for qualified deals.
- Must demonstrate strong commercial acumen and astute business sense.
- Supporting growth and innovation_
- Flexible, global deployment across Segments, responsive to growth, strategy, and market conditions.
- Applies knowledge of complex technologies to create solutions and drive innovation to differentiate Kyndryl solutions.
- People_
- Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent.
- Take personal leadership and be accountable for personal development, as well as contributing to the development of your peers.
- Support Kyndryl in achieving its Diversity, Equity, and Inclusion goals.
- Act as a steward of the Kyndryl culture
- Contribute to knowledge management by creation of content.

Who You Are

Be recognised as a trusted advisor on key Kyndryl offerings, and actively maintains and expands that knowledge. Brings industry-relevant knowledge to customer.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of