Total Quality Management System Manager

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

We are recruiting a Total Quality Management System Manager (H/F) within the Quality Management Systeme and SQA team. This position is based in La Madeleine (Lille).

Under the responsibility of the Head of Global Quality Management System, the Total Quality Management System Manager’s main role is to:

- Work together with Sales and Customer Quality departments in GBU to guarantee the Customer satisfaction and ensure the best customer service Quality.
- Contribute actively to the Group Quality strategy, policy and standards definition.
- Establish and improve continuously the Roquette Total Quality standards and processes for customer management.
- Manage the Global Customer Processes: Complaints, Audits, Quality requests, Waivers & NRM
- And is the Quality representative for Global projects related to Customers (ie : Sales Policy, Distribution management etc..)

Your main missions will be to:

- BPM for global processes : Complaints, Audits, Quality requests, Waivers. Manage the BPM for NRM. Work with the PEO for the process standards management.
- Animate the Global Customer Quality Network, standardize the processes, develop & manage Global Customer Quality standards, KPI’s and tools.
- Work together with Sales team & Quality Customer Teams to implement, audit, develop and improve processes within Roquette to better serve our customers. Support internal communication about our customers in order to empower people and to embed the Customer Quality Culture. Coordinate working groups related to Customer quality topics & projects (WebPortal, Segmentation Team).
- Create training & train for her/his processes.
- Define roadmap / governance and impovements for global tools with her / his team on SDOL / RMQ / Total Quality Academy / ONEdoc (incl CAPA)
- Interact regularly with all departments related to commercial perimeter (Sales Excellence, GBU, Customer care and marketing, Operational Quality, Quality Control, & Regulatory Affairs).
- Organize and animate monthly global routines (Quality connect / Monthly meeting with region). Ensure Quality reports consistency and relevance.

In order to ensure Quality is a key differentiator for Roquette’s customers and develop the Total Quality Culture within Roquette.

Business Trips (Percentage): Less than 10% including international trips.

What we will like about you:

- Ability to communicate, to influence and to convince.
- Ability to align, motivate and empower.
- Ability to interact in a multicultural and matrix context.
- Ability to lead project / best practices.
- Good knowledge of Roquette organization and products
- Give meaning and being result oriented in a functional position & organization
- Autonomy, rigor, and customer-oriented mindset
- Pedagogical, listening and team spirit.

But also:

- MS or MBA or Engineer degree
- Quality or Sales background with at least 5 to 10 years of professional experience acquired mainly in process, food and pharma industries.
- Strong knowledge of Customer Quality management system
- Good knowledge in Quality for Pharma and Food industries
- And because we are an international company... you are fluent in English.

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette believes Diversity, Equity and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach, by creating a workforce that represents the world we live in, and the communities and customers we serve.

To find out more about our products, values and sustainable development ambitions visit us at

and at