Chief Operations Officer
il y a 2 semaines
**Poste et missions**:
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Your MISSION & much more...**
- Operations & Contracting: Standardize templates and workflows; ensure timely, error-free contract drafting, printing/e-sign, and archiving; increase STP and digital signing adoption.
- KYC & Onboarding Controls: Ensure robust customer due diligence, ongoing monitoring, and audit-proof documentation aligned with Italian and EU regulation.
- Customer Service: Build a proactive service model with clear SLAs, first-contact resolution and complaint handling aligned to regulatory expectations.
- Process Re-engineering: Map and redesign E2E processes (equipment, transport, and real estate leasing), eliminate manual steps, deploy automation/RPA where sensible.
- People & Organization: Shape the org design and span of control; set clear RACIs and performance metrics; coach managers and team leaders.
- Change & Stakeholder Management: Align two legal entities on one way of working; communicate clearly upward and across functions (Sales, Credit, Risk, Legal, IT).
- Risk, Compliance & QA: Embed controls by design; meet Bank of Italy expectations; enforce segregation of duties, 4-eyes checks, GDPR, sanctions screening.
- Performance Management: Install daily/weekly huddles, visual management and KPI dashboards; drive continuous improvement.
**Profil et compétences requises**:
Own the end-to-end post-approval journey from credit approval to customer activation: contract drafting & issuance, KYC controls, customer communication, onboarding and servicing. The COO will stabilize, structure and scale a multi-site team, driving standardization, automation and SLA discipline to minimize lead-to-service time and elevate quality.
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