Customer Service Advisor
il y a 2 jours
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
**We connect. We inspire.**
**British Council Payband 2**
**Contract Type**:Indefinite Contract
**Location**:Paris, France
**Closing Date**:2 nd November 2025
**There is no relocation or sponsorship support.**
**Role Purpose**:
This role is ultimately responsible for delivering high-quality service to customers meeting their needs and enables the British Council to achieve business and impact objectives as outlined in the France Country Plan and other relevant corporate documentation.
**Accountabilities/Responsibilities**:
**Customer Engagement & Sales Support**
- Act as the single point of contact for Teaching Centre customers, supporting them from first enquiry through to post-sale assistance.
- Deliver sales consultations (in person, online, or via phone), highlighting the benefits and unique selling points of British Council English courses.
- Maximise enrolments by identifying opportunities for cross-selling and upselling.Promote and provide information on the full range of British Council services, including Teaching Centre, Exams, Arts, Education and Society programmes, and UK study opportunities.
**Customer Service & Operational Delivery**
- Support registration events, level checks, parent meetings, and exam sessions in coordination with relevant teams.
- Distribute promotional and informational materials to both in-person and remote customers.Register students, process payments, issue receipts, maintain accurate student records, and prepare daily income reconciliations in line with financial and operational standards.
**Systems, Feedback & Continuous Improvement**
- Maintain accurate records of all enquiries and sales opportunities using designated systems.
- Gather and record customer feedback to help improve services and processes.Demonstrate British Council values and comply with all corporate performance and service quality standards.
**Role specific knowledge and experience**:
**Minimum / Essential Requirements**
- Accuracy/attention to detail
- Fast learner and passion for customer service and sales
- Self-motivated with a results-driven approachExperience working with CRM & Call management systems
**Desirable Requirements**
- One year of sales and/ or customer service experience
**Language Requirement**:
- B2 English proficiency (written and spoken)C2 French proficiency (written and spoken)
A connected and trusted UK in a more connected and trusted world.
**Equality, Diversity and Inclusion Statement**
**Safeguarding Statement**
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
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