Freelance Ground Operations Coordinator

il y a 2 jours

Paris er, France Devour Tours Temps plein

**Ground Operations Coordinator (Freelance - Paris)**

**About the Opportunity**

As a **Ground Operations Coordinator**, you will provide on-the-ground administrative and operational support for our tours in Paris. Working closely with both our **Central Operations Team** and **Ground Operations Team**, you’ll support the delivery and quality of our guest experience in the city.

In addition to assisting with day-to-day tour logistics, you will focus on guest interactions and team coordination—supporting our network of freelance guides and tour leaders. Your role will help align our local operations with central procedures, ensuring an exceptional guest experience and operational efficiency.

You will also act as a key feedback gatherer, regularly collecting insights from guides, partners, and guests to help refine and improve our offerings.

**Responsibilities**
- **Tour Coordination**: Greet and check in guests at the meeting point, resolve any issues at the start of each tour, manage departure logistics, and complete post-tour reporting.
- **Daily Operations**: Oversee logistics and ensure smooth execution of daily tours.
- **Reconciliation & Reporting**: Track tickets, manage day-to-day expenses, and complete end-of-day accounting.
- **Materials & Branding**: Coordinate procurement, distribution, and replenishment of operational materials and branded assets.
- **Quality Assurance**: Identify areas for improvement in tour delivery, supplier relations, and overall guest experience; proactively suggest and implement operational improvements.

**What We’re Looking For**
- Experience in tourism or customer-facing roles (preferred but not required)
- Excellent organizational skills and a strong sense of customer service
- Clear and professional communication skills
- Honest and self-driven, with strong time management
- Keen attention to detail and a solutions-oriented mindset
- Comfortable using tech platforms and learning new systems quickly
- Fluency in **English and French** is **required**

**Additional Details**
- **Job Type**: Freelance
- **Location**: Paris (must be able to reliably commute or relocate before starting)
- **Availability**: Shifts offered between **8:15 am and 6:00 pm**, Monday through Sunday. Monthly schedules are prepared in advance, offering flexibility for personal planning.
- **Expected Start Date**:Immediately**

**Job Type**: Contract
Contract length: 6 months

Pay: 50.00€ - 150.00€ per day

Application Question(s):

- Are you currently registered as a freelancer, or willing to do so?

Work Location: In person

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