Operations Coordinator

**Dental Monitoring** is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team

**What are the value added of Dental Monitoring’s solutions for its clients**

✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform
✦ DentalMonitoring brings the first AI-driven technology in the oral healthcare space
✦ With more than 200 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience
✦ Our handy tool, the Scanbox, helps patients and doctors to easily detect intra oral observation
✦ Their patients smile again

Dental Monitoring was promoted in the Next40 for the second year in a row.

We are currently looking for an **Operations Coordinator** to support our growth.

**The Operations Coordinator Role**

The Operations Coordinator works within the DM Lab Business Unit, in close collaboration with multiple departments and teams such as Sales and Business Development, Project Management, Marketing, and Customer Support to provide excellent experiences for customers.
- Support innovative projects and initiatives across the entire project timeline from the project initiation to full commercial launch.
- Track and review metrics such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and prioritize and adjust daily activities to ensure the organization achieves or exceeds targets.
- Assist with the onboarding of new employees and participate in cross-training of other staff.
- Support the preparation, creation, and maintenance of documents, procedures, and reports.
- Identify opportunities for continuous process improvement and operational efficiency.
- Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
- Follow detailed verbal and written instructions.
- Ability to empathize with and prioritize customer needs.
- The Lab being at the center of innovation at Dental Monitoring, confidentiality of all
information is crucial.

**It would be fantastic if you have
- Experience in Customer Support, Customer Service, Customer Success and/or Back-Office Operations
- Willingness to provide an excellent customer experience
- Analytic problem solver with attention to detail
- Exceptional organizational & communication skills
- Motivated and results driven
- Flexibility and ability to adapt to a changing environment
- Fluent in verbal, written, and professional English and French
- Relevant experience in the dental, orthodontics, or healthcare industry.
- Experience in a startup or tech environment, especially experience in a SaaS customer support role.

**Our work environment**

At DentalMonitoring our employees thrive because:

- We are collaborators It is a core value and our team of researchers, doctors, developers, salespeople and all of our stakeholders work together to put our customers first
- DM is a diverse, multicultural company. You can find more than 20 nationalities throughout our teams
- Our renovated offices are placed in the heart of the 17th arrondissement

**What we bring to our employees**
- Your ideas will be heard Our culture promotes initiatives, ownership and feedback
- Everyone will do their best to help you develop your skills -we can’t all know everything
- We place significant importance on the quality of work-life balance
- Here are some perks that we offer our employees:

- Swile card
- Alan for health insurance
- Free shares plan
- Hybrid work
- Flexible personal time off policy
- Gymlib
- Corporate events
- Referral policy