Head of Crew Services

**About us**

As the leading Yacht Management company, Hill Robinson operates at the heart of the global superyacht industry, ensuring the smooth sailing of some of the world’s most luxurious and complex vessels. With offices spanning the globe, we don’t just manage yachts—we deliver unparalleled expertise, innovation, and excellence across every aspect of yacht, aviation, and estate management.

Our powerhouse team of over 250 professionals are the driving force behind our success. From Charter Management and Yacht Operations to Crew Placement and Technical Services, we offer a full-spectrum service that keeps some of the world’s finest assets running at their best.

But what truly sets us apart?

We create extraordinary opportunities, tackle challenges head-on, and go above and beyond to make the impossible possible. Whether it’s on sea, land, or air, we are the trusted partners who turn ambition into reality.

**About the role**

The Head of Crew Services leads the Crew Services Business Stream under the functional responsibility of the Chief Operating Officer.

Initially, the role is to establish a singular Crew Services Business Stream to enhance the coordination and business success of the Crew Services initiative by focusing the current departments and business streams of recruitment, employment, training, and management of superyacht and commercial vessel crew members and estates, as well as corporate recruitment and training, into one “super-hub” Business Stream.

Once established the role will be to run and develop the Crew Services as an effective and profitable Business Stream.

Is the Line Manager for and provides support to the Head of Crew Employment, Head of Recruitment, Head of Academy, and Crew Services Coordinator, plus functional line management for Odyssey Fleet Crew Manager, KSA Crew & Operations Manager. These persons are directly responsible for managing, supervising and delivering all aspects of crew employment, including crew human resources, crew wellbeing and crew payroll; recruitment (maritime, residential and corporate); maritime and corporate training, Estates and Odyssey team/crew matters.

The role is accountable for the high quality and cost-effective service delivery for all elements of Hill Robinson Crew Services.

**Responsibilities**

Responsible for delivering the Crew Services Business Stream, working as appropriate with their Heads of Departments. This includes but is not restricted to:

- Effective delivery of Crew Services to support crew lifecycle and corporate

recruitment and training, providing a clear line of sight into the business
- Map end-2-end business processes and workforce planning for the Crew Services departments and services
- Actively review and monitor operational performance based on data and insights, using meaningful operational metrics, and reporting to identify risk and areas for improvement
- Use insights, performance measurement results and feedback from our people and stakeholders regarding services provided to identify areas of improvement in service performance and crew experience and implement improvements
- Monitor responsiveness and accuracy of the teams to ensure high service quality and customer experience
- Responsible

for
achieving OKR performance
targets
and providing insights into Crew Services business areas
- Work collaboratively with the COO to develop and translate strategy into implementation contributing to short and long-term organisational planning and strategy. Translate ongoing and future brand / business strategy into effective Crew Services delivery
- Oversee the end-to-end service delivery of the business streams whilst hitting or exceeding budgetary targets and provide guidance and support when necessary

**Recruitment**:

- Develop and implement recruitment strategies with the Head of Recruitment to meet budgetary targets and achieve OKRs
- Ensure compliance with MLC and any other appropriate industry standards and regulations

**Crew Employment**:

- Develop and implement recruitment strategies with the Head of Employment to meet budgetary targets and achieve OKRs
- Ensure compliance with MLC and any other appropriate industry standards and regulations

**Training and Development**
- Work with Head of Academy to create a strategy and direction to continue the growth and development of the Academy
- Meet budgetary targets and achieve OKRs
- Ensure compliance with industry standards and regulations in training initiatives

**Odyssey**:

- Ensure the service required by CEO - HRSA is provided via the Fleet Crew Services Manager and KSA Crew & Ops Manager
- Prioritise the support and leadership to ensure these services are delivered in a timely, efficient and reliable manner

**Safety and Compliance**:

- Ensure adherence to safety protocols and regulatory requirements
- Conduct regular procedural inspections
- Address any crew-related issues promptly and effectively

**Communication and coordination**:

- Work with