Lawful Interception Fr Admin

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

**Lawful Intercept Admin Officer**:
**Role title**:
**Lawful Interception Admin Officer France**:
**Colt band**:
**PT2**

**Department**:
**Security and Resilience**

**Role location**:
**In-country Responsibility**

**Role purpose**:

- Provide In Country Admin support for Lawful intercept support on request from Law Enforcement Authorities (LEA) GIC in France
- Act as the Admin interface for voice and Data interceptions, non-technical, Information requests
- Direct contact with in-country LEA team & Billing Teams
- Support to the Security Manager for all regulatory aspects that could concern processes and/or systems

**Key accountabilities**

Principal

**Responsibilities**:
Provide Administrative support to in-country legal authorities (LEA - France GIC, Regulators, Gendarmerie, etc ) for information requests & assisting lawful intercepts teams who work on colt’s Voice and Data services, ( The role is non-technical )

To work with the Regulatory and legal teams as a support function, taking responsibility to assist in answering information requests from the authorities in a timely manner, and processes Billing, whilst owning the co-ordination and management of activities assigned to other teams and or departments ( i.e. liaising with technical function and the wider LI /DPO team)
- fulfill a certain number of administrative tasks related to police investigations for example:

- lawful interception reporting
- Voice traffic data etc. actual scope will cover local laws/Judicial or as assigned
- Customer data gathering and providing request to appropriate audience
- IP, DNS, web filtering as required from external parties and follow up on the billing activity.

Management of Administration activities ( non-technical ) or LEA related activities requests, in terms of:

- file reception from LEA; Administrative duties related to LEA ,
- request processing either directly or through assignment to Area Voice, Area Data or Legal Office. If the request is related to call interception, website filtering (AAMS request, LEA request) or service interruption;
- request processing to other office to be defined or as defined by the management and related to judicial requests
- response submission to LEA; And follow up on billing
- Participation in Audit activity, Internal and external
- invoicing to LEA, Internal reporting as required
- Deal with complaints in external communication towards the requesting authority by liaising with internal departments
- Ensure that you can clearly articulate Colt and its strategy
- To understand and ensure you live our values
- Willing to learn new technologies and new skills

**Role requirements**

**Experience**:

- Ability to control and co-ordinate technical situations in a calm and professional manner. Teamplayer
- Fluent in French written and spoken, A Good to fluent working knowledge of English any additional language (s) is an advantage.
- Is used to working under time constraints and towards a set of objectives, deadlines and providing constructive feedback
- Has 3+ years’ experience in supporting Customers, String Admin, windows etc
- Be adaptable to changing environment and circumstances and respond quickly
- _Role limited 3 to 6 months ( may be extended )_
- The Individual will have to submit top security screening, internal and external and successful references
- A high level of discretion and confidentiality is required for the Role /Background screening is mandatory for the role

**Colt Values
**Expected Behaviours**

**Customer - how we behave**

We deliver an exceptional customer experience every time
- Understands what ‘service’ must be provided to customers and delivers this flawlessly.
- Follows through on customer enquiries, requests or complaints - making sure that the customer has received a response even if not responding in person.
- Seeks out all available customer service / performance data and takes action to resolve issues.
- Proactively reviews own workload to make sure that work which impacts on customer experience is a priority - discusses issues with manager and agrees how to resolve.
- Actively builds relationships with customers to understand their views on the service provided - shares these views with others so performance can be improved.
- Reviews working methods regularly to identify ways of improving customer experience - makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes.

**Ownership - how we behave**

We take ownership of our actions and our company’s commitments
- Keeps all promises they make, always delivers to agreed deadlines.
- Hands over work that is complete, accurate and of high quality so that no re-work or questioning is required which slows our ability to deliver.
- Driv