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Service Account Manager
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**Service Account Manager**:
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?
We are now looking for a **Service Account Manager **to join our Special Applications Business which is part Wärtsilä Energy Business Services.
The position is permanent job. The preferred location for the position is in Paris, other locations in France are possible locations.
**Context**
In this position, your work will be part of the Sales team of the Special Applications Business which customers are Nuclear Operators for the maintenance of Emergency Diesel Generators (EDG). You will not be working alone, even though the work requires a high level of independency, as you will have the support from the Sales Team, Parts coordination team and Sales Support Team to prepare the offers and the contracts. You will also receive the support of the Technical Department, the Supply Chain department and from the Operations Department.
Your Customer is EDF Nucléaire which is one of Wärtsilä Special Applications major Customers. EDF is being the Nuclear Operator who has the biggest fleet of Emergency Diesel Generators (EDG) about 80 EDGs installed on 36 Nuclear Units of 900 MW and 1400 MW.
Current Service Account Manager is taking another position within the organization and needs to be replaced to continue to serve EDF Nucléaire until the current Nuclear Powers end of operations planned in 2040.
**What will you be doing**
As Service Account Manager, your work will focus on these responsibilities:
- Manage the customer relationship on the Sales side
- Develop with the contract management team new sales opportunities
- Put in place Long Term Contracts according to Special Applications strategy.
- Lead the Contract / offer preparation together with the Sales Support Team
- Organize, Attend and Lead meetings with Customer to present, negotiate offers / contracts
- Update CRM, prepare and present all offers and contract reviews in accordance with internal procedures and quality insurance manual and nuclear business contracting policy.
- Issue MOM of all relevant meetings
- Organize Weekly Internal Meetings and Monthly meetings with the customers
- Prepare and follow action plan further to the meetings
- Send offers, organize offer feedbacks with customer / SAM / Operations
- Update CRM accordingly
To be successful in this role, we expect you to:
- Be able to speak French with your Customer
- Create Customer intimacy with different Stake holders on the customer side
- Listen to the customer
- Develop with them the right opportunities to prolong the life expectation of their engine for the next 20 years
- Be present on the Nuclear sites to promote field service activities
In this role, some travel is required to meet with your customers. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.
**Why you and us**
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self.** **We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
We belong to an amazing business with long term perspectives and the impact on climate changes. We are looking to find a colleague with this shared passion for a sustainable future.
**Contact & next steps**
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
