Team, Operations and Accreditation Manager

To understand all elements of the assigned hospitality programme, develop and deliver host training, roster and manage the host team for the assigned hospitality programme pre-event and onsite. Manage the accreditation process of the iLUKA Programme Team and Clients workforce.
Key Responsibilities

Pre
- event planning and implementation
Coordination of on-site operations related to host training and host games time operations
Coordination of iLUKA host team
Develop a clear understanding of the Hospitality programme, daily schedule, team roles, responsibilities & expectations
Produce detailed training plan for generic client training
Plan and attend site trips, client meetings as agreed
Produce team and client documentation as required
Plan and manage on site operations
Establish effective operational systems for host team movements (linked to other areas of programme)
Establish effective communication systems for the iLUKA host team internally and towards the management team on the programme
Coordination of all designated iLUKA host team elements of hospitality programme
Establish specific training needs for programme
Develop training / operational manuals to ensure iLUKA host team has thorough knowledge of all procedures
Provide end of programme reports as directed by Programme Manager
Day to day management of iLUKA host team
Manage the planning, collection and upload of accreditation data for The iLUKA Collective and Client Staff
Build strong relationships with all Programme Hospitality teams to educate and advise on Accreditation types and processes
Work with the OCOG in order to meet Accreditation timelines
Work closely with the recruitment team on staffing accreditation requirements
Ensure clear communication to all The iLUKA Collective staff regarding accreditation
Prepare familiarisation training with other managers so the team are fully conversant with all aspects of the programme including hotel facilities; resort facilities; event venues; excursion & activity venues; gala dinner venues etc.
Ensure that training covers all aspects of Guest contact, i.e. Transport, sports venue, leisure training, Hotel
Prepare an Operations Manual, for the event team so that information is readily available & easily accessible including essential contact numbers, local area information, local area history, sports venue information, sports venue maps, hotel facilities, excursions and activities, gala dinners, programme activities, transport information, guest points of contact (coach speeches, coach procedures, hotel welcomes and all other points of contact with guests), transport protocol. Event Schedules and History

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise

Fluent in English (French an advantage)
Previous Global Sporting Event experience in a similar role
Knowledge of Accreditation policies and regulations
Excellent Communication Skills
Excellent organisational skills
Strong time management skills with ability to meet strict deadlines
Ability to multi-task and meet strict deadlines
Flexible approach to working hours and ability to adapt to a dynamic environment
Able to build rapport at all levels
Proactive, positive approach to all tasks and a high degree of reliability
Excellent IT skills, Word, Excel, PowerPoint, Office
Leadership skills

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload