Copy of Technical Support Level 2

il y a 2 semaines

Montrouge, France Ringover Temps plein

Ringover is a global SaaS provider of world-class cloud phone software, serving enterprises right across the US, UK and Europe. With a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat, and group messaging platform our mission is to unlock the power of conversations for our customers.

Headquartered in Paris, France and founded in 2005, and with an established office in Atlanta, we’re expanding further into the US market, and specifically investing into the Staffing and Recruitment Agency sector.

We have recently secured $32 million in funding, demonstrating our commitment to expansion and innovation. This funding is playing a pivotal role in our strategic expansion of the U.S. market.

Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become the leading cloud telephony provider in the US market and this position will play a role in our success.

**This position is for you if..**

You are tech-savvy.

You are autonomous and you like to take initiative to learn.

You are very organized by nature and like to work with ambition.

You strive to exceed your goals.

**Major responsibilities**:
Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.

Familiar with supporting iOS, iPadOS, and Android mobile devices.

Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.

Escalation point for Level 1 Technical Engineers

Projects Assigned by Leads to help other teams excel.

Responsible for Ringover’s IT services.

Be available off hours for scheduled maintenance, critical update releases...

**Required skills and attributes**:
Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps

Experience with integrating software and troubleshooting defects

Experience escalating to development/technical leads

Understands chain of command within a corporate structure

Experience conducting thorough research into technical defects

Understanding of API Basics such as POST and GET for research.

Overall strong technical background and project management skills are required.

Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.

Understands networks, firewalls, se

Server dependencies, TCIP, subnets, and databases...

Must be authorized to work in the United States or Canada without company sponsorship now or in the future.

Must speak English and French

**What we offer**:
20 days vacation including sick days

1 day personal leave

100% health insurance cover for the employee

supplementary pension plan

salary payments every 15 days.
- Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...)._

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