Coordinateur Pédagogique

Our centres are designed, built and equipped to premium standards, thus providing teachers, employees and students with an excellent study and work environment.

**We Provide**:

- A unique, excellent product to sell
- Dedicated marketing and service team
- A fun and professional working environment

Joining us as a WSE Service Manager will give you the privilege of leading the delivery of service, experience, success and satisfaction for over 150 Students in your Centre, The ambassador and leader of educational excellence, you’ll be responsible for leading and managing the Service team comprised of Teachers, Personal Tutors and Language Assistants, ensuring that they provide a consistent premium experience to your Students.

You spend some time teaching and much of your time overseeing each function’s activities, according to Standard Operating Procedures and will suggest improvement opportunities when possible to ensure that levels of service always exceed expectation.

This ultimately leads to the strengthening of the Wall Street English brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Centre Director and sales team.

This is a unique and enriching opportunity that will require absolute passion as you teach, coach and train your team to contribute towards changing student’s future and building company success.

**Responsibility**:

- Leading the Service team by acting as coach, mentor and role model and therefore teaching a few hours a week.
- Creating an environment where students are inspired and motivated to engage with English in-centre, online and in real-life
- Managing day-to-day Service and guaranteeing smooth operations, ensuring delivery of a premium educational experience to Students
- Ensuring that Standard Operating Procedure is followed at all times to ensure global brand consistency
- Partnering with the Centre Director to create a strong link between the Service Team and Sales Team
- Working with Human Resources to manage recruitment and retention, as well as supporting continuous professional development to ensure premium results
- Working with the Corporate Sales Team and managing Corporate Students training programmes to provide the same learning experience whether in-centre or offsite in company locations
- Tracking, analysing and report Centre Service performance and providing solutions for improvement areas, ensuring that student satisfaction and learning levels exceed expected benchmarks
- Managing the upkeep of the centre and maintaining an excellent environment for working and learning
- Regularly observing, giving feedback to and evaluating both new and regular staff

**Qualifications**

**Essential Skills/Requirements**:

- Native speaker of English
- University degree
- CELTA or equivalent certificate in TEFL
- Valid EU working papers
- Good level of spoken French
- Two years teaching experience (preferred)
- Team leadership experience, ability to lead, motivate and develop a team
- Excellent interpersonal skills - patient, responsible, and empathetic
- Inspiring and supportive to staff and Students
- Passionate about training, teaching and coaching
- Drive to succeed

**Preferred Skills/Requirements**:

- Wall Street English experience as an English Language Teacher is a distinct advantage

**What we offer**:

- A permanent contract (CDI)
- Competitive salary : 24.000€ to 30.000€/year
- Monthly bonus scheme
- Access to world-class learning and development
- 5 weeks paid holiday a year
- 5 additional holiday days
- Excellent company health insurance

Type d'emploi : Temps plein, CDI

Salaire : 24 000,00€ à 30 000,00€ par an

Avantages:

- Horaires flexibles

Programmation:

- Du lundi au vendredi
- Horaires flexibles
- Repos le week-end
- Travail en journée

Types de primes et de gratifications:

- Primes

Formation:

- Bac +2 (BTS, DUT, DEUG) (Optionnel)

Lieu du poste : In person