IT Technician

**WORK ENVIRONMENT**: - CDI - Based in France, offering full remote or hybrid work options, with access to OpenClassrooms’ office at Cours de l’île Louviers, 75004, Paris. **COMPANY OVERVIEW** Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the ambition of **making education and career opportunities accessible to everyone.** The school offers numerous open and free-access courses, along with accredited diploma programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more—all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields. From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes since 2018 and subsequently obtaining B Corp certification in 2021—a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023. Our goal: to become a leader in solutions for apprenticeships and professional retraining. OpenClassrooms. Education that works. **WHY ARE WE HIRING** We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment. We’re looking for an IT technician with a good service mindset and an appetite for continuous improvement. **YOUR MISSIONS**: - Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through ticket — around 5-10 tickets/day - Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools) - Maintain accurate inventory records of IT assets - Onboard new employees - Contributing to process improvement and documentation (e.g., updating and writing internal procedures on Notion) **Note**: As a remote-first company, we don't require IT support to handle physical devices (like keyboards, mice, etc.) — this is delegated to our Facilities team to streamline logistics and allow you to focus on value-added IT tasks. **YOUR FUTURE TEAM** You will report to Serge Ohl, Platform & IT manager. You’ll join a small and supportive team currently composed of a SaaS Specialist. **ABOUT YOU**: - Experience in IT support - Knowledge about operating system ideally macOS (or Windows, with a willingness to learn macOS) - Proficiency in managing user accounts and permissions in SaaS platforms - Knowledge of Jamf will be a plus - ** Problem-solving**: Ability to diagnose and resolve technical issues efficiently and independently. - ** Communication**: Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions. - ** Customer Service Orientation**: A strong desire to assist users and provide a positive support experience. - ** Adaptability**: Capacity to learn new technologies quickly and adapt to evolving IT environments. - ** Teamwork**: Ability to collaborate effectively with team members and other departments. - Fluency in French (C1 minimum) and English (B2 minimum) — you’ll collaborate with teammates in the US regularly **OUR PERKS**: - **Remote Work**: OpenClassrooms is a **"remote-first" company,**meaning that remote work is the norm. - **Access to OpenClassrooms’ offices**:you have the option to work daily or occasionally at our offices in Paris (75004). - For employees outside Île-de-France region: possibility to access **coworking spaces**occasionally (Worklib partnership). - Work environment and culture: founded on the company's four core values:_ we care, we dare, we persist, we tell it as it is._ - ** Comprehensive health insurance**: fully covered by OpenClassrooms - €300 annual allowance to support your choice of wellness, cultural, or sports activities, reimbursed through the CSE. - Access to the **moka.care app (**mental health solution), including sessions with a psychologist, therapist, or coach fully covered by OpenClassrooms. - **Swile Restaurant Vouchers.** - Transportation reimbursement for the Île-de-France region: Navigo pass fully paid by OpenClassrooms. - ** 30 Paid Vacation Days per Year + RTT.** - ** 5 "Caretaker Days**" per year: provided to allow you to take care of your loved ones. - Company MacBook: provided for work purposes. - Access to OpenClassrooms’ training catalog. - Annual seminar in France: "La Classe Verte". **HIRING PROCESS**: - **HR Prequalification (30 mins)**with a member of the HR team - ** Manager Interview (30-45min)** with Serge, Platform & IT manager. - **Technical interview (1 hour)**with Charles, Saas Specialist - ** Professional References**:At the end of the process, we may request professional reference