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Company Description
MANGOPAY’s mission is to shape the future of exchanges
We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2,500 + more.
Our team of over 250 talents is spread across Europe, with main offices in Paris and Luxembourg. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. We are proud of our diversity and are committed to employee well-being, inclusion and equal opportunity. Working at MANGOPAY means joining a dynamic, flexible and fast-growing organization.
We just raised €75 Million with Advent International, one of the most experienced private equity investors, to scale our vision globally. It’s time to join the adventure
**Job Description**:
Reporting directly to the Lead Solution Engineer FBL (France, Belgium, Luxembourg) based in Paris, this job is an opportunity for you to participate in the growth of the FBL region by providing quality technical design, clear advice/guidance and close integration follow-up for prospects. You will be part of an expanding new team and you’ll work closely with the FBL Sales Team based in Paris to expand this market.
**The missions**
- Provide technical and functional expertise of our Product to our future customers.
- Advise and propose the best workflow, integration for the prospects’ business and needs
- Analyse, follow and document the customer’s implementation
- Be reactive and efficient on customer requests
- Provide technical and functional workshops
- Be responsible for the client’s clean implementation when the prospect goes live.
- Understand and detect market trends, emerging technical needs and future business challenges of our prospects and escalate them to the teams in charge of the roadmap
- Identify any recurring issues, opportunities for Product or process improvement and report them to the other internal teams
- Be the voice of the customer during internal meetings on the ongoing and forecoming projects.
- Follow-up and inform our prospects of new features or future evolution of our Product
- Create a trustful, long-lasting and positive client experience
**Qualifications**:
- Previous experience working in Presales engineer and/or customer service
- 2/3+ years of experience in the B2B SaaS industry
- You are a creative problem solver
- You are analytic and know how to anticipate and adapt
- You are proactive, curious, rigorous, responsive;
- You’re a team player;
- You have a thorough understanding of how a REST API works **(MUST HAVE)** and you are confident with web, mobile and back-end logic.
- You know how web coding works, even if you don’t have to code yourself;
- Languages:
- Fluent in French
- B2 English level
Additional Information
- HR interview
- Meeting with the Lead Solution Engineer FBL
- Meeting with the Lead Customer Success Western Europe
- Case Study + Debrief with Lead Solution Engineer FBL + Lead Customer Success Western Europe
- Offer
