Customer Retention Manager
il y a 2 semaines
**At GoStudent,** we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent is now building out its foundations for an exciting and sustainable future. With this in mind, we are looking for someone driven and passionate to join our mission Your tasks: - In this unique role, you will be responsible for retaining customers with the highest churn risk and directly contribute to GoStudent success. - Effectively identify customer's problems and issues to maximize the possibility for retaining the customer. - Negotiate with customers and balance GoStudents' objectives and the costs of retaining the customer. - Support your existing and new colleagues by helping to onboard and train them, as well as always exhibit GoStudent's culture and values. - Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect our team and customers. - Achieve quarterly goals related to retention, conversion rate of "at risk" customers, as well as proactively forecast risks in achieving your goals and develop mitigation plans to minimize them. Who you are: - Here are your skills: Sales, Personal leadership in working towards set goals, Business acumen, Communication, Ability to learn fast and implement the learnings, Relationship building, Adaptability, Prioritisation and time management, Partnership and teamwork, Problem solving, Negotiation. - You have 3+ years of working experience in any of these areas: Sales, Account Management, Relationship Management. - Fluent in French and good level of English. - If you're not sure if you're the right fit for the role or Retention Specialist is all about, please apply, we'd love to hear from you We believe strongly in transferable skills and people thriving in the right working environment. **What we offer you**: - A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity - An amazing and flexible startup atmosphere with highly motivated, young and open-minded colleagues - Flexible working hours - International surrounding with private courses to improve your language skills Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work hours flexibly and have the possibility to work from home or other GoStudent locations? Get all the free coffee you want and kick off your evening with some Playstation or happy hour on the rooftop terrace? Before we run out of breath, if this sounds good to you, then: board the rocket and fast-track your career at GoStudent. **If you are uploading a CV/Resume please do so only in PDF format** Disclose Privacy & Compliance Information
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Customer Retention Manager
il y a 2 semaines
Lyon, France GoStudent GmbH Temps pleinLyon **At GoStudent,** we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring! GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent...
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Senior Customer Success Manager — Lead Retention
il y a 14 heures
Lyon, France Kare School Temps pleinUne entreprise innovante dans le secteur SaaS, située à Lyon, recherche un(e) Customer Success Manager pour façonner l'expérience client. Vous serez le moteur de la satisfaction, gérant des comptes stratégiques et formant votre équipe. Idéalement, vous avez une expérience en Customer Success, un excellent relationnel, et maîtrisez les outils CRM....
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Customer Success Manager
il y a 1 jour
Lyon, France DataGalaxy Temps plein**Who we are**: Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy. With over 170 clients worldwide...
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Customer Success Manager
il y a 6 jours
Lyon, France SpendHQ, LLC Temps plein**Customer Success Manager** **About SpendHQ** SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating - we invented performance management for procurement and we are a market leader and innovator in spend analytics. We provide procurement teams with the tools they need...
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Client Engagement Manager
il y a 3 jours
Lyon, France Aspire Temps plein**Client Engagement Manager - Remote - France** **Our mission is to grow and strengthen the Client Engagement Team in order to ensure we have strong customer relationships that bring about business retention and growth!** Aspire Software is hiring for a Client Engagement Manager to focus on increasing customer satisfaction and product adoption, leading to a...
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Customer Success Manager
il y a 2 semaines
Lyon, France DataGalaxy Temps pleinAu sein de l'équipe Customer Success de DataGalaxy, vous intégrerez un environnement start up, Leader en France de la gestion collaborative de la donnée (SaaS). L'équipe Customer Experience (CX) c'est l'union parfaite entre la satisfaction de nos clients (+110) et le succès opérationnel, technique du produit. Point de contact privilégié pour...
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Head of Customer Success
il y a 4 jours
Lyon 9e, France Semji Temps plein**Head of Customer Success Manager (CSM) H/F** CDI Semji est un éditeur qui commercialise **une plateforme SaaS de création de contenus digitaux**, propulsée par de l’IA, accompagnée de **services professionnels SEO**. Le canal d’acquisition digital est primordial pour l’annonceur et des contenus digitaux de qualité en sont la clef de voûte....
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Customer Succes Manager
il y a 4 jours
Lyon, France Dièse Finance Temps pleinDescription du poste **Filière métier**: - Vente **Intitulé du poste**: - Customer Succes Manager F/H/NB **Type contrat**: - Contrat à durée indéterminée **Description de la mission**: - Basé sur notre site à Lyon, vous intégrez notre équipe Customer Success Manager. Votre mission principale est de garantir la satisfaction et la...
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Customer Success Manager
il y a 6 jours
Lyon, France Aras Corporation Temps plein**About Aras**: Backed by top-tier investors, Aras is one of the fastest growing privately-held Product Lifecycle Management (PLM) companies. We reinvent, engineer, and manufacture software to empower our customers with the flexibility to overcome tomorrow's challenges today. We have experienced steady growth year after year and are looking to accelerate...
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Alternance - Customer Success Manager Assistant
il y a 3 jours
Lyon 9e, France Semji Temps plein**Customer Success Manager Assistant** Alternance 12 ou 24 mois Semji est un éditeur qui commercialise **une plateforme SaaS de création de contenus digitaux**, propulsée par de l’IA, accompagnée de services professionnels SEO. Le canal d’acquisition digital est primordial pour l’annonceur et des contenus digitaux de qualité en sont la clef de...
