Emplois actuels liés à Customer Expansion Partner - Lyon, Auvergne-Rhône-Alpes - UPFLUENCE
-
Account Manager B2B
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France Fabory Temps pleinÀ propos de FaboryFabory est un spécialiste de premier plan dans le domaine des éléments de fixations industrielles et de produits connexes. Forts de plus de 75 ans d'expérience, nous proposons à nos clients – allant de petites entreprises aux grandes industries multinationales – des solutions intelligentes ainsi qu'un large assortiment de produits...
-
Ingénieur Service Terrain Presses Indigo h/f
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France HP Temps pleinEn quelques années, la Division Arts Graphiques de HP s'est imposée comme un acteur majeur de la transformation de l'impression de production en accélérant la transition technologique du conventionnel vers le tout numérique. Aujourd'hui, HP est le premier fournisseur mondial, Européen et Français pour les marchés des Presses Numériques et...
-
Key Account Manager Biosimilars
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France IQVIA Temps pleinAre you passionate about improving patient access to innovative therapies ? Join our team as a Key Account Manager (Business Access Manager) in Auvergne Rhône - Alpes, where you'll play a key role in expanding access to cutting-edge biosimilar medicines. This is an exciting opportunity to work with a leading biopharmaceutical company that is dedicated to...
-
service field technicians
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France SAM International Temps pleinStruers is looking for Service Technicians - support Struers customers in FranceRhône- Alpes areaRead more at Are you passionate about working with advanced, professional service and want to work for a leading producer of test equipment, consumables and services for materialographic* analysis of solid materials? Are you technically inclined, independent...
-
Global Sales Marketing Director
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France Risewell Electronic Technology Temps pleinAbout RISEWELLRISEWELL is a leading provider of high-endoutdoor fixed LED display solutions, trusted by global clients for our advanced technology, reliability, and durability. With ourindependently developed RISE control system, we deliver powerful monitoring and management functions tailored for large-scale outdoor screen networks. Our products...
-
Sales Strategy
il y a 6 jours
Lyon, Auvergne-Rhône-Alpes, France Eftsure Temps pleinContribuez à façonner le moteur opérationnel de l'expansion européenne de SiS IDSiS ID, récemment intégré à Eftsure, est une fintech innovante spécialisée dans la sécurisation des paiements et la lutte contre la fraude financière. Notre mission : restaurer la confiance dans les transactions commerciales grâce à des solutions technologiques de...
-
Engineering Manager
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France Semarchy Temps pleinSemarchy is a leading data management software company helping enterprises turn data into a strategic advantage. OurSemarchy Data Platform (SDP)unifiesdata management, governance, and integrationto delivertrusted, AI-ready data productsat scale, usingDataOps practicesand modern toolchains (VS Code, Git, CI/CD).Our mission is to help customers rapidly...
-
Lead Auditor Food
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France DNV Temps pleinDescriptionAuditeur alimentaire en formationÀ propos de nousFondée en 1864, DNV opère globalement dans plus de 100 pays avec nos professionnels qui se consacrent à aider nos clients à rendre le monde plus sûr, plus intelligent et plus vert.En tant qu'organisme de certification leader au niveau mondial, nous travaillons avec les entreprises pour assurer...
-
Country Manager
il y a 7 jours
Lyon, Auvergne-Rhône-Alpes, France EFTsure Temps pleinSis ID, récemment intégrée à Eftsure, est une fintech innovante spécialisée dans la sécurisation des paiements et la lutte contre la fraude financière. Notre mission : redonner confiance aux entreprises dans leurs transactions grâce à des solutions technologiques de pointe.En tant que Country Manager UK, vous serez à l'initiative du développement...
-
Product Manager
il y a 6 jours
Lyon, Auvergne-Rhône-Alpes, France AGICAP Temps pleinAbout AgicapCréée à Lyon en 2016 par trois entrepreneurs français, Agicap est l'une des scale-ups avec la plus forte croissance d'Europe, avec plus de 8 000 clients, 600 employés et une croissance rapide du chiffre d'affaires (multiplié par 7 entre 2021 et Agicap fait partie du French Tech 120, qui récompense les startups les plus prometteuses de...
Customer Expansion Partner
il y a 2 semaines
About Upfluence
Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.
Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our NYC, Los Angeles, Mexico City, Lyon, and Paris offices.
As a Customer Expansion partner on the Customer Success department, you will play a crucial role in driving the strategic growth and retention of our client base. You will be responsible for evaluating existing accounts, identifying opportunities for upsells and cross-sells, and maintaining high customer satisfaction levels to ensure retention. This role demands a proactive approach to relationship management, with a keen focus on leveraging customer feedback and data to drive business outcomes.
Responsibilities
- Account Growth: Analyze customer accounts to identify opportunities for expansion and improvement. Develop and execute strategies for upsells, cross-sells, and account retention.
- Relationship Management: Build and nurture strong client relationships, providing strategic advice and consistent support.
- Retention Strategy: Proactively address issues, implement solutions, and collaborate with internal teams to minimize churn.
- Customer Advocacy: Serve as the customer's voice within Upfluence, sharing feedback to influence product improvements and enhance the overall experience.
- Data-Driven Insights: Monitor and report on account performance metrics, using data to inform strategies and optimize results.
Qualifications
- A customer-first mindset with a proven ability to align business strategy to client needs.
- Outstanding verbal and written communication skills in English, with the ability to engage diverse audiences.
- Experience in account management, customer success, or sales, with a track record of achieving retention or sales goals.
- Strategic and creative thinking to uncover growth opportunities and address challenges.
- Proficiency with CRM tools and data analysis for decision-making and strategy development.
- Strong collaboration skills to work effectively across sales, marketing, and product teams.
What we have to offer
- Extensive onboarding and ongoing training to set you up for success
- Clear career path with real opportunities for advancement
- Comprehensive compensation package, including stock options
- Full benefits, including tiered health insurance plans, dental, and vision coverage
- 3–4 weeks of vacation, plus paid company holidays
- 1 week of discretionary sick leave
- Hybrid work structure (split between home and office)
- A diverse, international team that values collaboration
- An entrepreneurial, fast-paced environment with room to grow and make an impact
We offer a flexible hybrid work model, providing our employees with an office setting and the ability to work partially from home. We believe in work-life balance and provide access so we can make the best of our workdays.
Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
QAwjIKJrHG
