Internship - International Distribution Coordinator

il y a 3 jours

Strasbourg, France QuidelOrtho Temps plein

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Distribution Coordinator Internship will be responsible for finished goods order management: from order entry (affiliates markets) or order receipt by Customer Service (direct & distributors markets) until final delivery to customers (end customer, distributor or Ortho affiliates).

In this role, he/she coordinates all logistic & transport aspects to achieve best in class service to customers in the most cost effective manner. This will include coordinating activities between various stakeholders such as Customer Service, Planning, Quality, Warehouse, Carriers, 4PL (Alis) & customs. The Distribution coordinator will also be responsible to manage non-products related customers complaints and ensure rapid resolution.

Role:

- Responsible to manage all the logistic & transport aspects from order entry (affiliates markets) or order receipt by Customer Service (direct & distributors markets) to final delivery of products to customers, which include the synchronization of the order release to the warehouse, the management of specific customer requirements as well as the coordination of the logistic documents, the carriers booking/scheduling and the customs activities.
- Responds to order enquiries, advises any potential delays / impact in timely manner and address resolution with relevant key stakeholders
- Acts as primary interface between Customer Service and Supply Chain / Ortho organization as it comes to deliver orders to customers.
- Monitors the orders (and especially the aging orders) to ensure allocated orders are transmitted to the warehouse and that validated orders at 3PL are shipped (potential scrap mitigation)
- Manages customer non-products related complaints and champion resolution
- Executes product return and credit note as well as ensure that all procedures and working instruction are kept up to date

Profile:

- Up to 3 years of relevant experience in Logistic, Distribution, Transport with good understanding of pan-European logistic organization
- Customer orientated
- Organization: well organized, good sense of priorities & multi-tasking
- Team work: able to work in a team, including remote colleagues
- Communication: excellent verbal & written communication skills (including soft skills)
- Good understanding of export & customs regulations
- Committed & flexible
- Languages: fluent in English & French (another language would be an asset).
- Computer literate and working knowledge of software such as Word and Excel, preferred

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