Customer Success Executive
il y a 2 semaines
POSITION DETAILS:
- Develop and maintain relationships for assigned customer organizations that will result in high customer loyalty and grow the overall business relationship.
- Create and maintain strategic account plans that define the current state, potential opportunity, milestones and identify key stakeholders across all Healthcare solutions for the customer.
- Work closely with sales, customer engagement services, product management, and production management groups to map opportunity along with specific technical environments, process flows and business priorities at each assigned account.
- Orchestrate formal account communication and decision-making framework (governance).
- Coordinate with sales the introduction and demonstration of new Nuance product and service offerings.
- Regularly review financial and operational performance as well as benchmarking against published targets and forecast (margin analysis, speech yield, quality measures).
- Maintain awareness and visibility of at risk customers as well as competitive threats.
- Maintain ongoing customer ROI, value proposition, and business goals to ensure appropriate value placed upon the Nuance relationship.
- Proficiency on all associated products and services utilized or available within the customer environment.
- Maintain positive customer references and referrals.
- Facilitate senior level client relationships and regularly scheduled meetings for assigned accounts, which include preparation and delivery of presentations in addition to attending to all follow-up items.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,
bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team and become part of our
continuing success.
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