CDI - Global Tech Support Lead (F/M/X)

il y a 22 heures

NeuillysurSeine, Île-de-France SEPHORA Temps plein
du poste :

You will excel and enjoy this position if you are ready to actively handle the following mission:

Within the Enterprise Solutions division of the Global Information Systems Department, and reporting to the Support and Maintenance Team Lead, you will manage the SAP Application Maintenance Services (AMS) activity in a global context. You will play a pivotal role between strategic management and daily operational management, ensuring the maintenance of operational conditions and the quality of service delivered to users.

As the SAP Supply Lead, you will be responsible for:


• Managing support and maintenance activities for SAP ECC6 and S/4HANA (currently being deployed globally), in conjunction with external service providers located across three sites (Suresnes – France, Kolkata – India, São Paulo – Brazil).


• Managing priorities, making trade-offs, and monitoring performance through regular forums (committees, reporting, KPIs/SLAs).


• Coordinating sensitive or critical issues, ensuring seamless communication with business stakeholders and local and central IT teams.


• Integrating projects into the run phase by structuring knowledge transfers, documentation, and preventive actions.


• Driving continuous improvement initiatives by identifying areas for optimization and promoting sustainable and robust solutions.

This role, which is both cross-functional and deeply rooted in operational reality, is intended for a professional capable of combining overall vision, analytical skills, and a practical mindset, within a demanding and collaborative international environment.

Do not hesitate to apply if you are:

  • A graduate of an engineering school, business school, or university (master's degree or equivalent), you possess:
  • At least 8 years of experience with SAP, including at least 3 years in application maintenance management.
  • Solid expertise in MM/SD modules, with a good understanding of Finance (FI/CO) processes and their integration(desirable).
  • Proven experience in managing service providers, ideally in an offshore environment.
  • The ability to operate both in global management and in handling daily operational matters.

You will excel and thrive in this position if you are:

  • Capable of acting as a subject matter expert, with an assertive demeanor and the ability to engage your stakeholders.
  • Structured and meticulous, comfortable managing multiple subjects and coordinating international actors.
  • Equipped with excellent interpersonal skills and a genuine sense of service, able to create trusting relationships with both business stakeholders and service providers.
  • Autonomous in your decisions, while knowing when to seek the appropriate level of arbitration.
  • Attentive to the quality of deliverables and committed to a continuous improvement approach.
  • Comfortable in an international environment, with fluent English, both written and spoken.

Here, you will find:

  • Community,
     in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

  • Culture
    of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

  • Work that brings fulfillment.
     From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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