IT Operations Specialist

Who we are
You. Better. With Alan.
Alan's vision is to make prevention the new norm of care for all.
Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
We're building a
vertically integrated health partner
that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer -
we create the most member-centric healthcare experience.
Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with
35K+ companies
of all sizes, serving more than
950K+ members
, and have reached
680M+
in ARR.

Our team of
700+ people
(still growing) operates across
France , Spain , Belgium , and Canada
How we do it ?
About
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

What drives us — We're obsessed with helping our members live healthier

• Mission is the Boss
  : long-term thinking, seeking our mission success above all else.
• Member & customer-led:
  obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence — We hire the best people and give them platform to succeed

• Champions of excellence:
  extremely high standards and talent density.
• Distributed ownership:
  accountable enlightened despots, everyone owns their decisions and results.
• Radically transparent
  : all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together — We help each other improve through honest feedback and bold thinking

• Optimistic alchemy:
  optimists who collaborate with genuine care and support teammates.
• Empathetic challengers:
  direct, caring feedback combined with praises to help each other grow professionally
• Bold & creative contrarians:
  think differently to achieve greatness, try new approaches

How we move fast — We fight complexity and focus on what matters most

• Disciplined in execution:
  taking decisive actions with focus that compounds success over time
• Fight for simplicity:
  only high impact processes, smart frugality

About the role
As Alan scales internationally (700+ employees, 100+ healthcare professionals, 5+ countries), we need an
IT Operations Specialist
to manage network infrastructure, device security, and compliance while reducing operational toil through automation. You'll work autonomously within the IT Community, while collaborating with Security and internal tooling teams to ensure our infrastructure scales without scaling manual work.

Location
: Paris-based - You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.

First 2 months

• Join IT oncall rotation covering all IT questions.
• Answer effectively the vast majority of questions, and offer long-term solutions to identified problems.

First 6 months

• Own Infrastructure & Security workstream (handoff from current owner).
• Lead security & compliance initiatives (ISO 27001, device security, access control).
• Reduce bus factor through documentation and knowledge sharing.
• Support international expansion

First year

• Deliver measurable infrastructure toil reduction.
• Achieve 100% device compliance (MDM, EDR, FileVault).
• Build strong cross-functional partnerships (Security, Engineering, Health, Workplace).
• Ship automation projects (network configs, compliance checks, self-service tools).

3 years

• Scale infrastructure seamlessly with company growth (no linear manual work increase).
• Mentor IT team on infrastructure/security.
• Lead major projects end-to-end (office expansions, security architecture, compliance).

Who we're looking for
For this opportunity, we are aiming to hire within the C0-C1 level range.

Must-have - Technical/hard skills:

• 3-5+ years infrastructure experience
  : Network (VPN, office connectivity), device management at scale (MDM), cloud basics (AWS/Azure/GCP).
• Security & compliance
  : Hands-on with ISO 27001 or SOC 2, vulnerability management, incident response.
• Automation-first mindse
  t: Good judgment on when to automate vs. manual process.
• Operational maturity
  : Oncall/production systems experience, vendor/budget management.

Must-have - Behavioral / soft skills:

• End-to-end project ownership
  : Scope initiatives, communicate proactively, handle blockers autonomously, deliver results, iterate post-launch.
• Strong ownership
  : Takes responsibility, learns from incidents, works autonomously.
• Cross-team collaboration
  : Partners effectively with Security, Engineering,Finance, Workplace and Business teams; explains technical concepts clearly.
• Pragmatic judgment
  : Balances "perfect" vs. "good enough," makes decisions with incomplete information.
• Mentorship
  : Documents systems, shares knowledge, reduces team dependencies.
• Adaptability
  : Thrives with ambiguity, growth mindset.

Nice-to-have skills / Bonus points if you have:

• Network specialist depth (routing, subnetting, enterprise architecture).
• Experience with international offices and multi-country complexity.
• Zero Trust or modern VPN implementation (Cloudflare WARP, Zscaler, etc.).
• Coding beyond basic automation (Python, advanced IaC).
• Experience scaling infrastructure from 100 → 500+ employees.

Languages
: Fluent French & English.

Perks & Benefits
At Alan, we believe that
being in good health is a basic need
, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are
happy, efficient and spend only high-quality time
with co-workers.

Therefore, we offer:

• Fair rewards
  . Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office
  . Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.
• All the tools you need
  . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours
  . Organize your time as you wish.
• Delightful healthcare insurance:
  Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport
  . Country-specific commuter benefits.
• Learning & Training opportunities
  . A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching
  : At Alan, coaching isn't just a perk -
  it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
  Learn more about our coaching culture
  .
• Parental leave
  . Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box,
we'd love to hear from you.
Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman
: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.