Channel Operations Manager

il y a 3 jours

Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein
Description

Role Overview:

The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists.
He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities 

Responsibilities:

  • Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals
  • Manage the day-to-day workflow,s ensuring an effective distribution and delegation of work
  • Ability to monitor and analyze channel requests to give precise feedback to senior management.
  • Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders
  • Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support

     

Required Skills & Experience:

  • 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
  • Strong organizational and time-management skills
  • Proven experience and demonstrable skills in team management.
  • Problem solving and decision making skills
  • Ability to communicate both verbally and in written forms with both internal team and channel customers.
  • A strong work ethic, with a team player mentality
  • Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel
  • Fluent English

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