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TL-ChangeMgmt,ITIL,SNOWAdmin/Supp
Job Summary
The Track Lead for Tools & Automation plays a pivotal role in operations management, focusing on continuous improvement and problem-solving while ensuring adherence to client SLAs. This position empowers teams through effective people management and drives innovation in process development, directly impacting organizational success Key Responsibilities
1. Enhance Operational Systems By Implementing Change Management Practices And Itil Principles To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Promoting A Culture Of Accountability And Teamwork.
4. Introduce Innovative Ideas For Process Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
5. Provide Tailored Solutions That Address Customer Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.
Skill Requirements
1. Strong Understanding Of Change Management And Itil Methodologies
2. Proficiency In Using Snow Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
3. Excellent Problem-Solving Skills And Ability To Implement Process Improvements
4. Strong Leadership And Mentoring Capabilities
5. Effective Communication And Stakeholder Management Skills
Certification
1. Itil Foundation Certification (Optional But Valuable)
2. Change Management Certification (Optional But Valuable)
Job Description (Posting)
Job Title
IT Change Management Specialist
Domain
ITSM
Location
Paris
3 days/week – Work from the office (client site)
Language : French + English
Years of relevant experience : 8+ years
Responsibilities
IT Change management: production and management of operations to be implemented in the production environment in order to minimize impacts
Qualification, review, follow-up and validation in decision-making committees
Control, analysis and arbitration of significant and major production changes, as well as the relevant assessment of risks and impacts
Management and assistance to the BRCs of the technical entities and beneficiaries
The evolution of the catalogue of standard changes
Classification of operations with technical and business units (updating of repositories: service catalogue, classification of operations, intervention slots, CMDB, etc.)
Process support via ITSM change management tool
Maintenance of the IT global calendar (Major Events Calendar)
Adapting to the new change management process and tool
Assistance to entities for the secure deployment of infrastructure transformation projects (Run & Build)
Simplification of the change process
Monitoring of technical operations (impact analysis and change management) and management of preparation meetings
Monitoring of operations on weekends (minimum one Saturday/Sunday per month)
Assistance to operational entities in drafting and securing impact studies
The operational link and coordination between the Group's technical and IT departments
Impact assessment
Contribution to continuous process improvement
Updating the schedule of operations
Expected deliverables
Impact assessment
Meeting Minutes
Documentation needed to evolve the process
Any documentation requested by the management relating to the proper performance of the service
Mandatory skills:
ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
CAB & Release Coordination – Leads Change Advisory Board (CAB) meetings and aligns changes with release cycles.
Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.
Understanding of below domains:
LAN DC (Cisco ACI, Spine and Leaf)
Load balancing (Citrix NetScaler, Cisco CSS/ACE, etc.)
Oracle Database Enterprise Server
ORACLE Solaris (formerly SUN Solaris)
Rabbit MQ
Réseau SAN (Brocade, BNA, Cisco, DCNM)
Scripting (GitHub, Ansible, AWX, Shell, VBA)
Stockage EMC , Stockage NetApp
TCP/IP
