Billing & Credit Manager

il y a 14 heures

Paris, Île-de-France Spendesk Temps plein

About the Role
As part of the Spendesk Finance team, you will lead the Billing & Credit function to ensure accurate, compliant invoicing and healthy cash collection while supporting our transformation toward profitable growth. In a context of recent restructuring and leaner resources, you will build scalable billing operations, strengthen credit risk frameworks, and drive cross‑functional execution with Product, RevOps, Customer Success, and Accounting to secure revenue, reduce leakage, and improve customer experience.

Key Responsibilities

  • Strategic Billing & Credit Leadership
    • Billing Ownership: Lead end-to-end billing operations (contract→invoice→payment→reconciliation) ensuring accuracy, timeliness, and compliance with tax and invoicing regulations across all Spendesk Markets.
    • Process & Systems: Design and improve scalable workflows, controls, and automations with RevOps/Product and Accounting (revenue recognition, cutoffs, month-end close).
    • Policy & Governance: Define and maintain billing and credit policies (disputes, write-offs, dunning tiers, payment terms, couponing and cashback mechanisms) with clear RACI and audit-ready documentation.

    Credit Risk & Collections Management
    • Credit Assessment: segment customers by risk and tailor terms accordingly.
    • Collections & DSO: Lead proactive collections strategy (dunning journeys, payment plans, escalation paths) to reduce DSO and overdues while preserving CX, and adapt our collection process accordingly to new contract terms (eg. annual contracts).
    • Dispute Resolution: Establish fast-track root-cause resolution for invoice disputes; drive feedback loops to eliminate systemic issues.

    Financial & Operational Excellence
    • Accuracy & Controls: Operate strong preventive/detective controls (4-eye reviews, exception dashboards, reconciliation) to minimize errors and revenue leakage (cashback, discount, early termination, ad-hoc negos).
    • Performance Management: Build and maintain KPI suite and reporting cadence (billing accuracy, time-to-invoice, DSO, % overdues, dispute rate/ageing, recovery rate as example).
    • Close & Audit: Partner with Accounting for timely, accurate close; own audit evidence for billing and AR processes.

    Process Innovation & Knowledge
    • Knowledge Management: Create and maintain playbooks, SOPs, and training to de-risk attrition and accelerate onboarding; promote a culture of documentation and continuous improvement.
    • Automation: Leverage existing tooling and no-code/AI capabilities for invoice validation, dunning, reconciliation, and reporting.

What we're looking for

Necessary abilities:

  • 5-8 years of financial experience in tech, with one successful experience as a Credit Manager or Billing & Credit Manager
  • Knowledge of order to cash management, French invoicing, French and international VIT and collection of account receivables
  • Ability to effectively communicate both externally and internally
  • Fluency in English (C1 minimum) is a must as we're an international company
  • Operational understanding of Salesforce
  • Business acumen to scale the work of the team

Desirable:

  • SaaS background
  • Knowledge of an additional language (German/Spanish)

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