CDI - On-Boarding & Client Experience Learning Expert

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including 15,000 in Europe & Middle East, we connect customers and beauty brands within the world's most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Retail Onboarding:

• Creation and Follow up of Onboarding modules following EME Sephora University strategy (for Beauty Consultants and Store Managers): e-learnings, videos, podcasts, activities on the field, books, in-class sessions etc..

• Ensure regular updates to keep the different tools in line with business reality and needs

• Monitor any new solutions (digital, peer-to-peer coaching) to offer the best client employee experience in line and in-store with our Sephora Values proposition

• Integration of new digital approaches to ensure balanced and effective Onboarding.

• Piloting and Monitoring of KPIs
• Budget follow up
• Store visits for monitoring and training

Client experience:

• Work with Digital team to implement the best Retail Training Digital Tools to ensure the best in-store experience for our clients.
• Design and Roll out Training Package for any new digital selling tool to be implemented in store
• Follow-up and analyse client experience measurement data together with Studies Team and implement action plans accordingly.
• Be constantly updated of new Client Experience trends and client requests.
• Build the right way to link your training KPIs with Commercial KPIs from stores.
• Infuse our Sephora Attitude in each single piece of work with your colleagues.

Expert Communities:

• Be part of the organization of our Expert Communities.
• Select the right profiles and motivate our participants and mentors to achieve their results.
• Budget follow up and build the annual agenda with your manager.
• Work hand in hand with External Suppliers to set the right plan for both digital and physical rounds.

Do not hesitate to apply if you have… or if you are …

• Have a few years of Store leadership/ retail management experience
• An expert in training your team and onboarding new members.
• Eager to make a difference in a fast evolving environment
• Trust digital world as development tool.
• Have demonstrated coaching and feedback skills – if possible in an international environment
• Team spirit mindset and open to give and receive feedback to achieve the best possible results
• Speaking and writing fluent English and elevated level of one or more European languages is a plus (French, Italian, Spanish or…)
• Ability to travel for store visits and training sessions

By our side, you will discover:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.