IT Problem Management Expert

il y a 2 jours

Courbevoie, Île-de-France HCLTech Temps plein

Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.

HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.

We are seeking an experienced
ITIL Problem Management Expert
to join our team at a prestigious client site in the banking sector, based in Paris.

This is a permanent, hybrid role offering the opportunity to work on-site three days per week.

Responsibilities

  • Drafting of post-mortem documents and analysis reports on production quality monitoring indicators
  • Reporting on the monitoring of service management processes, in particular problem management
  • Minutes of production quality monitoring sessions and business continuity exercises
  • Problem trend analysis and recommendations for continuous improvement
  • Documentation of known errors and associated workarounds
  • Root cause analysis reports for recurring problems and major incidents

Job Requirements

  • 8+ years of experience in a similar role across diverse IT environments.
  • ITIL certification
    or equivalent is a plus.

Mandatory skills:

  • Strong knowledge of
    ITIL processes
    , with practical experience in applying ITSM best practices.
  • Proven ability to identify, analyze, and report on problem trends across IT services.
  • Experience in managing Known Error Databases (KEDB) and maintaining accurate documentation.
  • Skilled in root cause analysis (RCA) methodologies and tools to investigate recurring incidents.
  • Excellent technical communication skills, able to translate the technical impact of changes for both IT teams and business stakeholders.
  • Solid infrastructure awareness, with an understanding of system architecture, dependencies, and risk areas.
  • Highly disciplined and methodical, with strong problem-solving and analytical capabilities.
  • Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

  • Comprehensive benefits package.
  • Global career opportunities and mobility.
  • Flexible work environment supporting work-life balance.
  • Exciting projects and upskilling opportunities to shape your role.
  • Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

  • IT Incident Management Expert

    il y a 12 heures

    Courbevoie, Île-de-France HCLTech Temps plein

    Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13...

  • IT Service Delivery Manager

    il y a 3 jours

    Courbevoie, Île-de-France HCLTech Temps plein

    Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13...

  • ingénieur informatique sécurité informatique Azure

    il y a 2 jours

    Courbevoie, Île-de-France Free-Work Temps plein

    Nous recherchons unIngénieur Sécurité du SI / SOC – niveau Expertpour renforcer la posture de sécurité des environnementsMicrosoft 365 et Azured'un grand compte et piloter des actions d'amélioration continue au sein d'une équipeSécurité Opérationnelle.Missions principalesRéaliser des audits & contrôles de conformité / architecture sur Azure &...

  • DBA PostgreSQL Expert

    il y a 2 jours

    Courbevoie, Île-de-France SYNAPSYS IT Temps plein

    Nous recherchons un Administrateur Base de Données (DBA) PostgreSQL Expert / Architecte pour rejoindre notre équipe et piloter la conception, l?optimisation et la sécurisation de nos environnements de bases de données.Vous serez responsable de la performance, de la disponibilité et de la scalabilité des systèmes PostgreSQL, tout en définissant les...

  • Expert (SPM) Strategic Portfolio Management - ServiceNow - Freelance

    il y a 3 jours

    Courbevoie, Île-de-France Collective Temps plein

    Budget: Selon profilLocalisation : Courbevoie (92)Expérience requise : minimum 4–5 ans sur ServiceNow, dont forte expertise SPMContexte : grand groupe industriel international, multi-activités, multi-paysContexte & enjeuxDans un contexte detransformation digitale à grande échelle, le groupe déploieServiceNow Strategic Portfolio Management...

  • Accounting Team Manager

    il y a 1 semaine

    Courbevoie, Île-de-France ENGIE - International Supply & Energy Management Temps plein

    Trading Accounting department ManagerLocation: Paris (FranceAbout ENGIE and Supply & Energy Management:ENGIE, a global leader in low-carbon energy and services, relies on its Global Business Unit Supply & Energy Management (GBU S&EM) to provide reliable, sustainable, and affordable energy to all its customers. This strategic unit optimizes the Group's and...

  • Lead IT Operations

    il y a 21 heures

    Courbevoie, Île-de-France Intrinsec Temps plein

    Vous rejoindrezIntrinsec, pureplayer en cybersécurité comptant 300 collaborateurs, et serez rattaché directement au CTO. Le poste est basé à La Défense, avec une organisation en mode hybride.L'environnement est composé d'experts cybersécurité (développeurs, équipes techniques, pentesters) et de fonctions support exigeantes. L'IT interne y joue un...

  • Consultant Hardware asset manager IT F/H

    il y a 13 heures

    Courbevoie, Île-de-France Seequalis Temps plein

    de l'entrepriseSeequalis, c'est avant tout un collectif engagé dans la transformation des organisations et l'adoption des nouvelles pratiques digitales pour améliorer l'efficacité des collaborateurs. Notre vocation : le Digital for people.Vous êtes avide de challenge et vous aimez vous surpasser pour atteindre vos objectifs, rejoignez nos experts.La...

  • Ingénieur Avant-Vente IT

    il y a 2 semaines

    Courbevoie, Île-de-France Levaral Temps plein

    Levaral, cabinet spécialisé IT & Cyber, accompagne une société experte en protection de l'information, lutte contre les menaces numériques et services de sécurité avancés (Audit, Pentest, Red Team, Consulting, SOC, CERT, Threat Intelligence).Le posteAu sein duPôle Développement, rattaché au Responsable Avant-Vente, vous intervenez en support...

  • Business Manager IT Confirmé

    il y a 6 jours

    Courbevoie, Île-de-France HUMADE Group Temps plein

    Dans le cadre du développement de ses activités, HUMADE Group recrute un Business Manager (H/F) pour sa filiale KP2i qui accompagne ses clients (une majorité dans le secteur luxe) dans leur transformation digitale.Sous l'encadrement du Responsable Commercial, vous gérez et développez un portefeuille de clients existants et futurs.À ce titre, vous êtes...