IT Incident Management Expert

Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.

HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.

We are seeking an experienced
IT Incident Management Expert
t
o join our team at a prestigious client site in the banking sector, based in the Paris Region.

This is a permanent, hybrid role offering the opportunity to work on-site three days per week.

Tasks and Responsibilities

• Management of major production incidents until resolution
• Problem management and post-mortem analysis
• Weekly reporting on production incident tracking
• Compliance with ITIL processes for actions defined during meetings
• Accuracy of incident reports (including all actions and decisions taken with agreement from contributing and impacted entities)
• Tracking and managing all incidents within a single central repository
• Support for weekly incident reviews
• Ensuring service continuity
• Contribution to incident management during infrastructure events occurring on certain weekends
• Improvement of tools and automation of daily tasks through development and maintenance of tools primarily written in Python
• Enhancement of service quality
• Optimization of activities to reduce management costs
• Implementation of KPIs to provide reports on workload and service quality
• Project management related to incident activity or continuous improvement
• Change management

Job Requirements

Experience

8+ years of experience i
n a similar IT/ITIL environment.

Mandatory skills

• ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
• Microsoft Power BI
• Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
• Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
• Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.
• Experience with ITSM / Incident Management Tools
• Database & Reporting Skills
• Networking & Infrastructure Knowledge
• Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.
• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.