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Technical Success Manager
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About Yousign
Yousign (soon to be Youtrust) is a European Digital Trust provider, fully compliant with eIDAS and the highest European standards. Our three modules – electronic signatures, identity and document verification, and e-seals – can be used independently or combined within sector-specific workflows, ensuring simple, secure and legally compliant processes for SMEs and mid-sized companies.
Hosted and processed entirely in Europe, we guarantee sovereignty, transparency and reliability. As a certified B-Corp, we combine innovation with responsibility – building trust at the heart of every digital exchange.
We are entering a key moment as we expand from eSignature to the full Digital Trust chain.
As part of the Customer Solutions team, your mission is to build customer loyalty and develop their use of the Yousign platform, by promoting adoption, usage and cross-sell opportunities.
As Technical Success Manager (TSM), you will play a key role in the technical support of strategic Mid-Market accounts, working closely with Account Managers (AM). You will act as the main technical contact (SPOC - Single Point of Contact) for customers after the sale, ensuring optimum adoption of the solution, while building a long-term relationship based on trust.
What you'll doServe as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts. While requests will be triaged through support, the expectation is that the TSM is watching over the happenings in each of their accounts.
Gain expert knowledge of our products and the technical solutions offered to customers, ensuring you can address complex inquiries and provide insightful advice wherever required.
Develop a comprehensive understanding of the customer's users, techstack, business practices and operating environments to tailor technical solutions effectively.
Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you, through your technical process.
Build and maintain strong relationships with clients, establishing yourself as a trusted technical partner committed to their success.
Conduct thorough reviews of implementation-to-success handover documentation to guarantee the longevity and efficacy of the solutions provided.
Conduct proactive reviews of their workflow setup and see how Yousign's evolving product aligns with the customer's strategic objectives.
Analyse clients' technical requirements meticulously, the reason and the business context around the requirements and prepare well-structured content for the Product team to facilitate feature requests and product enhancements.
Represent the technical "Voice of the Customer" within Yousign influencing internal teams and promoting business-value-led practices to meet and exceed customer expectations.
Participate in Quarterly Business Reviews (QBRs) with Account Managers (AMs) to discuss account health, progress, and strategies for customer growth and retention.
Work with our product and engineering to draft requirements around product metrics that can help with insights into product adoption and advisory.
Work with Product to ensure test or new functionality is duly introduced to your user base.
Understand the customer's technical requirements, workflows and experience of the platform.
Minimum of 4 years of work experience as a CSM, Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers.
Hands-on experience with API system implementation.
Familiarity with SaaS products/businesses.
Analytical skills required to zoom out and solve for customer use-cases.
A strong ability to understand customer needs and deliver solutions that are effective in the long term.
Fluent in French (C2/native-equivalent) and English; another European language is a plus.
Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively.
Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences.
Good project management skills.
Stakeholder management skills.
1 Interview TAM with Laila, Talent Acquisition Manager – 30 min
2 Interview with Amélile, Hiring Manager – deep dive into your experience – 45 min
3 Case study presentation – showcase your strategic approach – 1 hour
4 Final conversation with the CEO – culture fit & vision alignment – 30 min
BSPCE (ESOP) - stock options.
Meal vouchers (Swile): €10.50/day, 50% covered by Yousign.
Health insurance (Alan): Basic plan at €62.50/month, 50% covered by Yousign.
Life & disability insurance: 100% employer-covered.
Wellbeing: Axomove (4 physio sessions) and (4 therapy/coaching sessions).
Transportation: 50% reimbursement for public transport for hybrid workers.
Leeto: Access to numerous employee discounts (cinema, travel, leisure, sports, etc.).
Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days, and "journée de solidarité."
Additional benefits: 1 volunteering day/year, learning & development budget, and more.
A mission that matters in a world challenged by AI-driven fraud
A vision built on integrity
A European & sovereign platform
A certified B Corp
The golden age of Yousign
