Customer Success Manager
il y a 8 heures
## Job DescriptionAre you motivated by a new challenge in the world of **cybersecurity**By joining 's Customer Success team, you'll be trained to use our tool and become a key element at **the heart of our customer relations**. You'll have your own portfolio of customers, whom you'll support from onboarding through to renewal. You'll be able to help our customers derive maximum added value from our product and represent their needs internally to the various teams.### Your missions :* Develop an **in-depth understanding** of to ensure product adoption among users and customers.* **Onboard customers** on and support them as they become proficient with our tool *(regular follow-up meetings, responding to questions, organising dedicated workshops...)*.* Ensure the **renewal of accounts** from end to end.* Ensure **customer satisfaction** and **delivery of the value expected** from the subscription, and ensure the completion of all success criteria.* **Communicate the user's needs internally** to the product team and other teams involved in the customer's various topics.* Participate in setting up **KPIs** related to Customer Satisfaction and renewals. *The position can be based in Paris, Rennes, or fully remote from France.*## Preferred Experience** We are excited to meet you if :*** You have at least **4 years of significant experience** in the IT world, ideally with a B2B SAAS software publisher, in Customer Success Management.* You already have experience **interacting with clients and interlocutors** that are **highly technical or with high responsibilities:** SOC/CERT Managers, SOC/CTI analysts, DSI, C-levels, CISO, technical managers, etc...* You have a good understanding of how an **enterprise information system works**; the various existing technological building blocks and how they complement each other* You have strong analytical skills, with experience in developing, analyzing and **interpreting customer data**.* You have a **problem-solving** mindset with experience in **project management**.* You have outstanding communication and presentation skills in both **English**, **French** (written and oral). Knowledge in an additional language (Spanish, Italian...) is a real plus * You have a **strong interest** in **IT** and/or **cybersecurity*** You are **well organized**, pay attention to **details** and you are **methodic**.* You know how to **interact** with teams at **different levels** of technical and non-technical backgrounds.* You know how to stay calm and be **solution-oriented** even in difficult settings with clients.1. HR interview with Clémentine, Talent Acquisition (30')2. Skills fit with Mounia, Head of Customer Success (60')3. Team fit with 2 members of the Customer Success team (45')4. Interview with Cyril, Chief Revenue Officer (30')## Additional Information* Contract Type: **Full-Time*** Location: **Paris*** Education Level: **Master's Degree*** Experience: **> 4 years*** **Possible full remote** #J-18808-Ljbffr
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