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Salesforce Field Service Solution Architect
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About the company
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world's best-trained consultants in 55 countries.
TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.
Context:
As a Salesforce Field Service architect, you are responsible of leading the solution design phase and guiding the team towards the Salesforce best practices & optimal solutions.
You will intervene throughout the project lifecycle, from workshops to requirements gathering to solution design in Salesforce Field service module, until the deployment.
You are capable of deeply understanding the business challenges and the underlying business processes, and you can naturally use your Salesforce expertise to optimally map those requirements to the specificities of the field service cloud, all while respecting Salesforce best practices
Who you are:
- You are a Salesforce expert enthusiast with at least 10 years of experience, minimum 3 years of experience in Field Service module
- You have and maintain at least 4 Salesforce certifications, and ideally you are certified field service
- You are accustomed to international contexts, and can contribute to the success of complex programs
- You are passionate about resolving today's business challenges through digital transformation
- You are a good listener who can lead complex business discussions and manage key stakeholders to get to the desired outcome
- Ambiguity, multi-tasking, rapid shifting in priorities and environments are not things that scare you
- You are empathetic, accountable, and you are known to maintain good relationships with client and team members
- You have a deep understanding of how Salesforce technology works, and you can identify how business requirements can optimally fit into Salesforce platform
- You can design a functional journey and elaborate the relevant solution design, relying on your deep Salesforce expertise
- Bonus: you also worked in agile methodology, and you know how to manage the delivery team and guide them to deliver on time and within the budget the required scope
What you will do:
- Contribute to the different workshops with client key stakeholders (functional, technical, integration)
- Manage the business requirements backlog: elaborate the solution design for the different user stories, prioritize accurately the needs with the client, do the estimates, sprint planning with the delivery team
- Collaborate with technical solution architect / tech lead and propose the optimal solution that answers the client business needs while respecting Salesforce best practices
- Elaborate the full solution design: Functional solution & design, functional user journeys, and others when applicable
- Guide the implementation team in their understanding of functional requirements
- Follow-up on the development phase, and ensure the developments are on the right track
- Collaborate with data lead & integration leads when applicable to design accurately the data migration and integration strategies
- Conduct demos and capture key stakeholders' feedback
- Lead quality assurance activities by reviewing test plans and following-up on execution
- Review training materials and conduct key users training when applicable
- Manage the different streams in collaboration with other team members under Agile methodology
- Conduct agile ceremonies when applicable
- Report to the global project PM about the scope progress, risks & issues when applicable
Working at TCS:
- Attractive fixed salary + variable compensation
- Holiday Bonus
- Profit sharing
- CSE
- Join an international group present in 50 countries
- Work on ambitious and innovative projects
- Participate in our community events: meetups followed by after-works, tech week, etc.
- And because we want to help you grow and improve, we offer regular training and participation in conferences.
At TCS, diversity is a source of wealth, and inclusion is a daily commitment. We cultivate an environment where every talent, regardless of their origin or background, can express themselves and grow, and fully contribute to our collective success.
