Implementation Consultant

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

What you will do:

• Coordinate the end-to-end deployment process for new clients, managing everything from equipment preparation to final installation to ensure a timely go-live
• Configure, install, and set up our Deliverect and Kiosk solutions, providing hands-on training to empower clients and their staff
• Serve as the main point of contact for clients throughout the onboarding phase, building strong relationships to maximize satisfaction and engagement
• Collaborate cross-functionally with Sales, Product, and Customer Care teams to ensure a seamless client journey and successful handover post-onboarding
• Collect and deliver crucial client feedback to our technical and product teams, directly contributing to product enhancements and process improvements
• Mentor junior team members by acting as a technical reference, leading training sessions, and supporting their professional growth
• Proactively monitor client progress and identify potential issues, offering expert guidance to ensure a smooth and successful adoption of our solution

What you wil bring:

• A proven track record of 2 years in a client-facing role such as customer onboarding, implementation, or technical project management, with demonstrated experience managing SMB clients
• A proactive and resourceful problem-solving mindset, with the ability to take ownership of complex client deployments, troubleshoot issues independently, and propose innovative solutions to improve the customer experience
• Exceptional communication and interpersonal skills, with a natural ability to build trust, explain technical concepts to non-technical users, and persuade clients toward best practices
• Professional fluency in both French and English, with excellent written and verbal communication skills required to interact with a diverse range of clients and internal teams
• Spanish would be a plus
• Natural leadership abilities and a strong team-player mentality, ready to mentor junior colleagues and collaborate effectively with Sales, Product, and Customer Care teams
• A deep sense of empathy and a client-first orientation, allowing you to anticipate customer needs and navigate challenging conversations with professionalism and care
• Previous experience in a fast-paced, tech-driven environment; knowledge of the Foodtech or SaaS industry is a significant plus

Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:
Invest in Your Growth-
We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges-
Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation-
Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team-
Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn-
Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards-
Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are.

Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

• Fluency in English is required, with strong written and verbal communication skills being essential.
• Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
• Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected] .
Ready to shape the future of commerce with us? Explore our opportunities and apply today
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.