Senior Customer Success Manager

Il y a 42 minutes


Paris, Île-de-France Bellamy Temps plein

Bellamy est le 1er coach IA qui aide les Talents dans leur recherche d'emploi. Aujourd'hui, nous accompagnons une belle startup SaaS spécialisée dans les campagnes CRM sur WhatsApp, un canal qui explose. Dans un contexte d'hyper-croissance et d'arrivée de grandes marques, l'équipe CS se renforce et recherche un Senior Customer Success Manager / CRM Manager capable d'accompagner un portefeuille de comptes clés. Le rôle demande un vrai équilibre entre pilotage stratégique, conseil CRM et exécution opérationnelle. IMPERATIF : vous avez déjà une expérience préalable solide comme * CRM Manager au sein d'une agence MKT; ou * CSM chez un SaaS/éditeur MKT. Vous accompagnerez un portefeuille d'ETI et Grands Comptes dans l'exploitation avancée de WhatsApp comme canal CRM et devrez consolider cette relation de confiance avec des équipes clientes de haut niveau. Vos responsabilités : * Gérer et développer un portefeuille de clients (PME/ETI/Comptes clés). * Définir les stratégies CRM multicanales et accompagner leur mise en œuvre. * Élaborer des plans de compte et partager les insights clés. * Piloter la satisfaction, la rétention et l'expansion (upsell/cross-sell). * Suivre les KPIs clés : utilisation plateforme, engagement, ROI, perf campagnes. * Travailler en proximité avec les équipes Produit, Tech et Data.



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