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Transport Specialist
il y a 1 heure
Job Title
Transport & Route Management Executive / Sr Executive
Location
Europe Paris or Frankfurt
Reporting To
Transport Operations Manager / Fleet Manager
Job Purpose
To safely and efficiently operate passenger vehicles while managing daily routes, vehicle and drivers schedules, coordination with global team for tourism and transport operations across European cities, ensuring high service quality, punctuality, and compliance with local transport regulations.
Regarding the recruitment for the transport roles, since we are an OTA (Online Travel Agent), it is essential that all staff members have practical, hands-on experience with technology.
Key Responsibilities
1. Driving & Passenger Handling
- Operate company vehicles (V-Class vans, minibuses, coaches) safely and professionally
- Route planning and management
- Transport tourists, corporate clients, and groups as per daily schedules
- Recruit and Manage Drivers and their rosters
- Manage all transport records and manage vehicles maintenance
2. Route Planning & Management
- Plan and execute
optimal routes
considering traffic, distance, tolls, and city restrictions - Coordinate
pick-up and drop-off schedules
for airports, hotels, attractions, and intercity transfers - Adjust routes in real-time to manage delays, road closures, or weather conditions
- Ensure compliance with
low-emission zones, city permits, and parking regulations
3. Fleet & Vehicle Management
- Conduct daily vehicle inspections (fuel, tyres, brakes, cleanliness)
- Ensure vehicle cleanliness and readiness before each trip
- Report maintenance issues immediately and coordinate servicing schedules
- Maintain vehicle logs, mileage records, and fuel consumption data on systems or software
(No offline data)
4. Compliance & Documentation
- Adhere to
EU and country-specific transport laws - Ensure compliance with:
- Driving hours & rest regulations
- Local licensing requirements
- Insurance and vehicle documentation
- Carry and present required permits, route sheets, and passenger manifests
5. Coordination & Communication
- Liaise with:
- Transport coordinators
- Tour guides
- Hotels and airports
- Update operations team on trip status, delays, or incidents
- Use GPS, route-planning tools, and dispatch systems effectively
6. Safety & Service Quality
- Follow all safety protocols and emergency procedures
- Ensure passenger comfort and satisfaction throughout the journey
- Handle complaints or issues professionally and escalate when required
Required Qualifications & Skills
Mandatory
- Valid
European driving license
(Category B / D / D1 as applicable) - Minimum 2–5 years of experience in fleet management
- Good knowledge of European road networks and city driving
- Basic English communication skills (additional languages an advantage)
Preferred
- Experience in
tourism or holiday transport operations - Knowledge of
route planning software / GPS systems - Familiarity with airport operations and hotel logistics
- Customer service experience
Personal Attributes
- Punctual, disciplined, and safety-oriented
- Calm under pressure and adaptable to schedule changes
- Strong sense of responsibility and professionalism
- Presentable and customer-focused
Work Conditions
- Flexible working hours including weekends and holidays
- Long-distance and intercity driving may be required
- Shift-based operations during peak tourist seasons
KPIs / Performance Indicators
- Passenger satisfaction feedback
- Vehicle maintenance compliance
- Fuel efficiency and route optimization
