business operations intern

About
Luko was born from a simple vision: we aim to build the most intuitive and transparent online experience, designed to empower policyholders to understand and manage their insurance.

A New Generation of Insurance:
Sign up in less than 2 minutes, access an advisor in under 100 seconds, file a claim in just 5 minutes.

In just 6 years, over 400,000 users have placed their trust in us. Thanks to intelligent use of technology, we've revolutionized home insurance online, putting customer satisfaction and operational efficiency at the heart of our approach.

A Significant Impact:
In 2022, 1 in 4 home insurance contracts sold online in France was a Luko policy, and nearly half of our new customers joined us through a recommendation from a friend or family member.

February 2024:
Luko joined Allianz Direct, the European digital subsidiary of the Allianz Group. Together, we aim to become the undisputed leader in direct home insurance in France.

What Does This Change?

• For Luko: Continuing to simplify and bring transparency to the insurance experience.
• For our customers: Enjoying the same high-quality service, backed by the financial strength of the Allianz Group.

And for tomorrow?
Luko already offers Allianz Travel insurance, and soon… auto insurance

Allianz Direct At a Glance

• A subsidiary of the Allianz Group, created in 2019.
• Present in 5 countries: Germany, Netherlands, Italy, Spain, and France.
• Diverse offerings: home, auto, motorcycle, pet (Italy), and travel insurance (Germany and Netherlands).

At Allianz Direct, as at Luko, we believe in the power of digital and technology to create a virtuous circle centered around customer satisfaction.

Job Description
As a Business Operations Intern (BizOps intern), you will play a crucial role in supporting our Business Operations team to enhance satisfaction and efficiency within French operations, while aligning with teams across four other countries. Reporting to the team lead, your contributions will create a significant impact by improving processes, tools, and driving organizational change.

Your Mission In The Team

• Process Investigation: Investigate and document current processes to identify friction points, areas for improvement, or redundant actions.
• Data Analysis: Collect and analyze data using Excel to support new or existing projects.
• Stakeholder Engagement: Present your findings and insights to various stakeholders, including internal team members and colleagues from other countries working on similar projects.
• Change Management: Contribute to change management efforts in a rapidly evolving company, from developing new processes for specific teams to integrating new companies into our ways of working.
• Project Assistance: Assist team members in delivering diverse ongoing initiatives, such as organizational changes in claim teams, defining processes/tasks for customer service, selecting and implementing back-office tools, and exploring other exciting projects.

What is in it for you?
This position offers a unique opportunity to gain hands-on experience in business operations and contribute to impactful projects within a dynamic and international setting. If you are eager to learn, collaborate, and drive change, we encourage you to apply.

What We Offer

• Internship compensation : 1045 euros/month for BAC+3 and 1464 euros/month for Bac+4 and above.
• Meal vouchers with Swile : 11,80 euros/day worked (60% paid by Allianz Direct)
• Up to 6 paid days off for a 6 months internship
• 50% paid by Luko on Pass Navigo
• Benefit from flexibility with remote work options.

Preferred Experience
What We Recommend for Success:

• Educational Background: Currently enrolled in a Master's, MBA, or Grande École program in business, engineering, or a related field.
• Analytical Skills: Strong analytical and problem-solving abilities.
• Organizational Skills: Structured and organized in your work approach.
• Curiosity: You are curious and proactive in seeking answers and solutions.
• Interpersonal Skills: You enjoy interacting with people from various functions, including Operations, Product, Tech, Finance, etc.
• Communication Skills: Clear communication in English and French (oral & written)

Recruitment Process

• First interview with a member of the Bizops Teams
• Case study + debrief with Cyril (Lead Bizops) + team member
• Culture interview with a member of the People team

Additional Information

• Contract Type: Internship (Between 6 and 6 months)
• Start Date: 01 March 2026
• Location: Paris
• Education Level: Master's Degree
  Experience:- Possible partial remote
• Salary: between 1045€ and 1464€ / month