Tech Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.

If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at AVEVA Careers.

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Job Title: Tech Support Engineer

Location: Paris, France

Employment Type: Full-time

The job  

You will join the Technical Support team based in France and responsible for the Engineering portfolio. As a Tech Support Engineer, reporting to the French Technical Support Manager, your main mission is to provide customer support for AVEVA's Engineering product portfolio and to contribute to AVEVA's business growth by ensuring customer satisfaction.

The work will be carried out from AVEVA's office in Paris or remotely from Home according to our homework policy or at customers' location (in France, Europe, rest of the World if needed).
 The range of customers is large from multinational customers through to smaller national and regional customers.
The primary product to be supported in this role is AVEVA Engineering, with the potential to extend to all AVEVA software in the Unified Engineering portfolio (E3D, Diagrams, Unified Engineering).

Key responsibilities 

• Provide highly expert and personalized first line product support to customers.
• Promptly address and resolve customer complaints or technical issues and escalate if necessary.
• Review and update support cases to ensure AVEVA meet KPI's outlined in customer support procedures.
• Technical: work within a dynamic team and show flexibility in the use and development of personal and technical skills to maximize the team's efficiency.
• Customers: Develop good working relationships with customers and always provide the highest level of customer service and professionalism.

Essential requirements 

• Master's or Engineer's degree with a focus on (but not limited to) software engineering.
• Proven experience in plant engineering working for Owner Operators, EPCs, or Service providers.
• Familiar with software programming, ideally C# or VB.NET exposure to PML (AVEVA's programming language) would be an advantage.
• Excellent writing and speaking communication skills.
    - French: Mother tongue
    - English: Business fluent
• Strong customer oriented and customer satisfaction approach 

Desired skills 

• Proven experience using or configuring AVEVA Engineering Products: E3D, Diagrams, Engineering...
• Positive attitude, enthusiastic, self-motivated, and customer-focused
• People-person and team player, enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind

Commercial at AVEVA 

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. 

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. 

Find out more:  

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.