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Field Support Engineer

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Paris, Île-de-France TECEZE Temps plein

Title: Field Support Engineer – White-Glove Support

Locations

Paris: 137 Rue du Faubourg Saint-Honoré, 75008 Paris, Franc

Role Overview

The Field Support Engineer will provide
on-site IT support
at PVH's premium executive offices in
Paris
. This role requires
White-Glove service
, ensuring a
high-touch, professional, and discreet support experience
for executives, leadership, VIPs, and business users in a luxury corporate environment.

Key Responsibilities

  • Deliver on-site L2/L3 IT support for executives, VIP users, and corporate staff
  • Provide white-glove support including professional communication, discretion, and user-first service
  • Install, configure and troubleshoot:
  • Laptops, desktops, docking stations
  • Dual monitors, printers, scanners, peripherals
  • Mobile devices (iOS / Android)
  • Support Windows & macOS environments
  • Manage and troubleshoot:
  • Office 365, Outlook, Teams, OneDrive
  • VPN, Wi-Fi, wired networks
  • Perform new user onboarding, workstation setup, desk moves, and VIP desk-side support
  • Provide meeting room / conference room IT support
  • Coordinate with global IT teams, vendors, and remote support teams
  • Maintain asset records, ticket updates, and documentation
  • Ensure minimal downtime and fast resolution for critical users

Required Skills & Experience

Technical Skills

  • Strong experience in IT Field Support / Desktop Support / EUC
  • Excellent troubleshooting skills for Windows 10/11 & macOS
  • Hands-on with Office 365, Teams, Outlook
  • Knowledge of network connectivity (LAN, Wi-Fi, VPN)
  • Experience with MDM tools, device enrollment & imaging
  • Basic printer, AV, and meeting room support

Service & Professional Skills

  • Experience in VIP or White-Glove environments
  • Strong communication and customer service skills
  • Professional appearance and behavior
  • High level of confidentiality and discretion
  • Calm and confident when dealing with executives