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IT Business Operations Expert for HR
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Title:
IT Business Operations Expert for HR & LegalCompany:
Ipsen Pharma (SAS)About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society
For more information, visit us at and follow our latest news on LinkedIn and Instagram.
Job Description:
Ipsen is strengthening its Global Digital & IT Operations to better support its Corporate Functions and enable efficient, compliant, and high-value digital services across the organization.
Within this context, we are looking for an IT Business Operations Expert for Corporate Functions (HR & Legal) to play a key role in ensuring the reliability, performance, and continuous improvement of critical HR and Legal digital solutions.
This role sits at the crossroads of business, IT, and external partners, with a strong focus on service delivery, outsourcing management, and value creation for business users in a complex, international environment.
Your key responsibilitiesOwn and ensure the delivery of IT business operations for HR & Legal applications in an outsourced service model, including maintenance and support.
Act as a key point of contact for HR & Legal business stakeholders, ensuring high service quality and user satisfaction.
Develop a deep understanding of HR, Payroll, and Legal business processes, including complex data integrations across internal and external systems.
Translate business needs into effective operational and technical solutions, in close collaboration with IT Business Partners.
Ensure smooth service transition of applications from build to run.
Monitor and manage service performance against SLAs, KPIs, budget, and internal standards.
Lead operational governance, reporting, and regular communication with stakeholders.
Manage vendor relationships, including contract lifecycle, service commitments, service credits, and continuous improvement initiatives.
Identify opportunities to optimize services, automate processes, and improve data flows.
Drive innovation initiatives with IT and business stakeholders to improve efficiency and business outcomes.
Contribute to the definition and execution of the Business Digital & Technology roadmap for HR & Legal domains.
10+ years of experience in IT application management within HR & Legal domains, in a complex and regulated environment.
Strong experience in service delivery and outsourcing management, ideally in the biopharmaceutical industry.
Solid understanding of data privacy, compliance standards, security best practices, and pharma regulations.
Proven experience working in global, matrixed organizations.
Strong expertise in HR & Legal applications, such as: Workday (People), ADP (Payroll), eTemptation (Time Management), Paradox (Hiring), Cornerstone (Learning), Adobe Sign (Electronic Signature)
Strong experience with complex data integration flows and reporting, including Power BI.
Excellent stakeholder management, communication, and coordination skills.
Business-oriented mindset with a pragmatic and continuous improvement approach.
Bachelor's degree in Business, IT, or Project Management (Master's degree preferred).
Fluent in English (mandatory); French is a strong asset.
A key role supporting critical Corporate Functions in a global biopharmaceutical group.
Exposure to complex, high-impact digital and IT operations in an international environment.
Strong collaboration with business, IT, and strategic partners.
A culture driven by purpose, innovation, and patient impact.
Opportunities to grow, contribute, and make a tangible difference within a fast-moving organization.
Let's talk — apply now or contact us to learn more about this opportunity at Ipsen.
Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons « The Real Us*». La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. *Soyons nous-même