Enterprise Program Manager

Your role at Dynatrace
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

Dynatrace Enterprise Program Managers (EPM) are responsible for ensuring the success of large Dynatrace customers. Their role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement with the primary focus on technical delivery and execution.

EPMs will provide planning, technical, adoption and operational guidance. EPMs work directly with client stakeholders, technical teams and Project Managers as well as Dynatrace Services Consultants and Architects, Customer Success and Support, Product Management and Dynatrace leadership teams.

Successful EPMs will have a solid technical background as well project management experience with large enterprise deployments and initiatives. The ability to bridge discussions between business and IT team members is critical to this role's success.

Responsibilities

• Define, manage, and track customer goals for every engagement based on business needs
• Oversee, coordinate, and drive successful deployments and onboarding by leveraging all components of service offerings and platform capabilities
• Identify, guide, and oversee the implementation of best practices to enable culture, people, process and technology changes
• Coordinate cross-functional teams to ensure alignment and timely delivery of project milestones, proactively identifying and mitigating risks throughout the project lifecycle
• Foster transparent communication channels between technical and business teams to resolve issues efficiently and ensure all technical requirements are clearly understood and met
• Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI
• Driving cultural change and consolidating Dynatrace's position within the Client by integrating with their wider IT landscape

Required Skills
What will help you succeed

• Degree in Computer Science, Computer Engineering, Information Technology or Business Administration with a focus on IT
• Ability to bridge discussions between business and IT at every level of an organization, internally and externally
• Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients
• Confidence in leading organizationally challenging engagements to meet required outcomes
• Strong technical expertise in cloud, DevOps, and enterprise software deployments
• Ability to provide customers with clear detailed guidance on implementation and adoption strategies
• Strong, presentation, documentation, and project management capabilities
• Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Cloud, application development, ITSM and DevOps related experience and certifications

Desired Experience

• Ideal candidates will have 3+ years' Dynatrace Technology experience
• Must have 3+ years' Observability Consulting experience
• Certified Dynatrace associate
• Experience with large enterprise deployments and leading organizational initiatives
• Project management training, experience, and certification
• A background in operational responsibilities with an application focus, exposure to multiple types of monitoring solutions is a plus

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.